GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 24, 2021

Hi Nor, We are happy to know that you think our custom product is cute but it is unfortunate to see that the feel and size what not what you expected. We try our absolute best to find the perfect material to sublimate the perfect photo on them. We make our socks with the intention of them being novelty items, but at the same time, our customers can still wear them. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Nor, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 24, 2021

Hi there Loni, We are excited to know that you loved how everything came out but the fitting and material. It's unfortunate and saddens us because we always try to find the perfect material to make an excellent sublimation of the photo onto the custom socks. We make our socks with the intention of them being novelty items, at the same time, our customers can still wear them. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Loni, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 24, 2021

Hi Ardine, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae 🌼

Response from GoPupSocksSep 24, 2021

Hi Jessie, Thanks for your feedback! I am completely elated to hear you loved your purple CatSocks. I'm sorry, you weren't satisfied with your quality. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty socks that can be worn. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 24, 2021

Hi JoAnn, Thank you for your feedback! We are so glad you loved your socks. Looks like you weren't too pleased with the quality of your socks and for that, we deeply apologize. When they go through the production, socks are stretched to ensure that when you proudly wear your socks around, the featured face does not stretch. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! We appreciate your business. Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 15, 2021

Hi Derrick, We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we see a replacement order was delivered. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 24, 2021

Hi Tina, We are thrilled your daughter was moved to tears from the joy of her gift! I see you weren't satisfied with the quality and for that, I apologize. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. Your socks aren't supposed to be delivered faded so with that said, please email us at Team@PetSocks so we can rectify your order issue! We appreciate your business! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 24, 2021

Hi Cheryl, Thanks for the feedback! We are glad to see you liked your mask with your pup's face on them. I'm terribly sorry you didn't like how the mask came out with your daughter's face. In the notes section, we like to advise people to let us know how much or how little to crop specifically so we can achieve the best results. We appreciate your feedback! Please email us at [email protected] if you have any additional concerns or feedback! We value your business! Best Regards, The PupSocks Team Shae 🐶