GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksApr 2, 2021

Hi there, Thank you for your review! I’m very sorry you didn’t get prompt correspondence from us and for any inconvenience, this may have caused! We are saddened to hear that you were not satisfied with the quality of our products! We appreciate your feedback and will continue to grow and improve our products because of it. To accommodate, we would love to offer you a $5 store credit towards your purchase of a different item or a replacement! If you have any other questions or concerns, please feel free to reach out! Please confirm that you'd like to accept this offer and I'll have your credit sent over to the email address on file right away! The PupSocks Team -Courtney M.

Response from GoPupSocksMay 6, 2021

Hi Mary, Thank you for your review! We are very sorry to hear that your order arrived incorrectly. We are, however, glad to confirm that correspondence was provided, in addition to a resolution being provided as well. Your corrected order was successfully shipped and delivered! We thank you for your patience. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We're happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksFeb 5, 2021

Hi there! Thank you so much for reaching out to us with this feedback! Unfortunately, due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times which has delayed your order. After taking a look at your account, I can see that your order is international. Typically, international orders to Australia can take anywhere from 10-35 business days to arrive once shipped. We apologize for the lengthy shipping time that you have experienced. We are actively working to improve our international shipping times for our customers to ensure that they receive their packages in a timely manner. The PupSocks Team -Faith

Response from GoPupSocksFeb 5, 2021

Hi there! Thank you so much for your purchase with us and your feedback. We are always so appreciative of our customers for their honesty. We apologize for the lengthy wait that you have experienced and are saddened to hear that we have let you down. Unfortunately, due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times which has delayed your order. Thank you so much for your patience during this hectic holiday season. We would love to look into your order for you and issue a resolution, however we are unable to access your account with the information provided. Please email us to resolve this issue! You can reach us at [email protected] The PupSocks Team -Faith

Response from GoPupSocksFeb 5, 2021

Hi there! Thank you so much for reaching out to us! We are so sorry for the slight delay in the production of your order and any inconvenience it may have caused! We want you to know that we are deeply saddened to hear that you did not get the opportunity to give our product as a gift at Christmas and we sincerely apologize about this. After taking a look at your account, we can see that your order has arrived as of 12-26-20. Thank you so much for your support despite the wait that you experienced. The PupSocks Team -Faith

Response from GoPupSocksFeb 5, 2021

Hi there! Thank you so much for reaching out to us! We are so sorry for the delay that you have experienced. Rest assured, we are US Based company and not located in China. This information is provided on our website for our customer's reference. After taking a look at your account, I can see that your order is international. Typically, international orders to New Zealand can take anywhere from 10-35 business days to arrive once shipped. We apologize for the lengthy shipping time that you have experienced. We are actively working to improve our international shipping times for our customers to ensure that they receive their packages in a timely manner. The PupSocks Team -Faith

Response from GoPupSocksFeb 5, 2021

Hi there Joanie! Thank you so much for reaching out to us! Unfortunately, the holidays left us with an extreme backlog and we have since then been able to clear out all the inquiries submitted. Thank you so much for your patience, despite the wait time that you've experienced. We are saddened to hear that your order arrived incorrect, there must have been a shipping mishap! We apologize about this! After taking a look at your account, I can see you have been in contact with our team. We appreciate your feedback and we will use this in the future to improve our services for our clients. The PupSocks Team -Faith

Response from GoPupSocksFeb 5, 2021

Hi there! Thank you so much for reaching back out to us! We apologize for the lack of correspondence that you have received from our team. Unfortunately, the holidays left us with an extreme backlog and we have since then been able to clear out all the inquiries submitted. We are saddened to hear that your order was not delivered as tracking states, there must have been a shipping mishap! We will be reaching out concerning your order and if you still have not received it , we can issue a replacement. The PupSocks Team -Faith