Placed order November 9th & today is December 17th & still no socks.
No reply's to email inquiries as to where they may be.
Poor tracking shipment site.
Do not advertise that you can ship to Canada if ya cannot do it in a timely fashion.
Response from GoPupSocksApr 2, 2021
Hi there,
Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that your order was successfully delivered! We thank you for your patience.
Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help.
The PupSocks Team
-Courtney M.
RA
Rachel
I placed an order two weeks ago
I placed an order two weeks ago. One week ago I got a notice saying it had been shipped. However, the tracking information indicates that they have not actually shipped it (just created the label). I tried emailing the company two days ago and have not gotten a response.
Response from GoPupSocksApr 2, 2021
Hi Rachel,
Thank you for your review! We are very sorry to hear that you have experienced difficulties while trying to obtain information regarding your order. We'd be more than happy to look into this matter for you. Please contact our team directly at [email protected] for further assistance. We look forward to your email!
The PupSocks Team
-Courtney M.
CU
customer
I order my socks 1 month ago and they…
I order my socks 1 month ago and they haven’t arrived yet. They are Christmas gift and Christmas is one week away so I am very disappointed and just hope that my socks will indeed arrive.
Response from GoPupSocksApr 2, 2021
Hi there,
Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. We look forward to assisting you!
The PupSocks Team
-Courtney M.
AA
ARM A.
Very upset
Very upset, not getting any return emails and no phone number to call about my missing and late orders!
Response from GoPupSocksApr 2, 2021
Hi there,
Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We'd be more than happy to assist you with this matter. Please contact our team directly at [email protected] for further assistance. We look forward to your email!
The PupSocks Team
-Courtney M.
CA
Carmine
It’s been two months since I’ve ordered…
It’s been two months since I’ve ordered my socks and still have Not received them
Response from GoPupSocksApr 2, 2021
Hi there,
Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that your order was successfully delivered! We thank you for your patience.
Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help.
The PupSocks Team
-Courtney M.
CU
customer
Horrible Customer Service. Potential Scam Company
I can’t call anyone at the company. My socks have been order 6 weeks ago and are no where. I am celebrating xmas with the person the socks are for and I don’t have them. Terrible customer support. Maybe the company is a scam as I have nothing except an invoice paid.
Response from GoPupSocksApr 2, 2021
Hi there,
Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that your order was successfully delivered! We thank you for your patience.
Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help.
The PupSocks Team
-Courtney M.
KE
Kelli
I ordered a pair of socks back in…
I ordered a pair of socks back in November. I finally received the socks on Tuesday of this week and the picture on the socks was not even my dog!!! I have a bulldog and the picture was of a pitbull! I emailed them, since you can not find a phone number to call, and was told it could be up to 72 hours before they responded. I get it is a busy time, but these were a Christmas present, that I ordered in plenty of time and now I can not get anyone to respond to me! I do not recommend this company at all. At this point I just want my money back, but no one will answer me!!!
Response from GoPupSocksApr 2, 2021
Hi Kelli,
Thank you for your review! We are very sorry to hear that you received the incorrect order. We'd be more than happy to look into this matter for you! Please contact our team directly at [email protected] for further assistance. We look forward to being able to assist you!
The PupSocks Team
-Courtney M.
LT
Leslie T.
No customer service + No transparency = stolen money
This company is definitely a hit and miss. I should have done my research before ordering from them. I’d refer to BBB reviews too. I kind of laughed when I saw how many customers were satisfied on TrustPilot. No freaking way this company is rated 4 stars.
If nothing gets done I’m going to report them to the Federal Trade Commission too.
Anyways, I ordered something the day after Black Friday. There site CLEARLY stated that If you ordered something before December 12th it would get to you by Christmas. I thought the process was going smoothly until it was in pre-shipment since December 7th. In pre-shipment, a label was created by pupsocks, BUT USPS hasn’t received the package yet.
I tried contacting Pupsocks via email and IG, but I get either an automated response or no response at all. They can’t respond to their customers on IG, but have all the time in the world to post pictures.
On their site they pride themselves in being an American brand from Atlanta, Georgia, being featured on The View, and all these other tv stations. Okay, so what? Your customer service sucks, you guys aren’t transparent, and you’re taking people’s money.
They should at least be honest with their customers and let them know what’s going on. I did take covid into consideration, but this is on going for almost a month now.
I feel bad for the customers who haven’t even received any notices regarding their order being ready.
Response from GoPupSocksMay 6, 2021
Hi Leslie,
Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, glad to confirm that a resolution has been provided regarding this matter. We thank you for your patience, and we truly appreciate your most honest feedback, as we will continue to grow and improve our services because of it.
Please contact our team directly at [email protected] should any questions or concerns arise. We're happy to help!
The PupSocks Team
-Courtney M.
