Kanchy N.
Shipping to Canada takes 3 months and counting....
I ordered a pair for a family member in the US and they arrived. So I decided to order 2 and 4 pairs for my family and to friends in BC (Canada). This was in November. The first set’s shipping notification’s suddenly stopped, and I sent an inquiry to their customer service and they were utterly useless. They kept asking for more information, and after sending the order number, shipping tracking number, and even our Paypal transaction numbers, they still couldn’t find our order. So I called the shipping company to no avail, but after 2 months the first order showed finally showed up. The issue with the second order is ongoing, as we were hoping for Christmas delivery for a Dec. 1st order, and it’s now February. The $100 in socks are MIA, and we do get shipping updates which indicate they made it into the country, but were somehow redirected back to a shipping depot in the US. The company did send an e-mail that we sent to our friends on Dec. 24th, but more than a month later, I suppose the gesture of a Christmas gift is gone. Maybe they will arrive in time for Spring?!!!
Response from GoPupSocksMar 19, 2021
Hi Kanchy, We thank you for your most honest review, as we truly appreciate your feedback. We are very sorry to hear that there have been difficulties while awaiting the arrival of your order. Please look forward to a follow up email from us at [email protected] in regards to this matter. We look forward to assisting you! The PupSocks Team -Courtney M