GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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customer
Sent me the wrong item. It’s been two weeks now since I’ve reached out asking for a refund, and I still don’t have a response.
Response from GoPupSocksMar 4, 2021
Hi there Jillian, We apologize for the issues you have experienced. Our #1 priority is our customer’s satisfaction. A member of our team reached out on December 10th via email. Please check your recent emails as well for a follow up. We look forward to assisting you. The PupSocks Team -Lanice
Angela M.
Never received product
Response from GoPupSocksMar 4, 2021
Hi there Angela, Thank you for sharing your feedback with us. We are terribly sorry to hear your order never arrived! Our #1 priority is our customer’s satisfaction and we would love to resolve this issue as soon as possible. That said, we have reached out via email so that we can better assist you. Thank you for your patience. The PupSocks Team -Lanice
Alison
I ordered a blanket and socks on 11/14/20. They took a while to arrive, came after Thanksgiving. Fine, I can live with that. But the quality of the photo that was printed was awful. When I submitted my order I left a note for the designer to contact me if there was any issues with the photo because I had alternate options. Never heard from them... why they don't have the functionality to upload more than one option is baffling. So, I emailed, left a Facebook comment, emailed again all asking for help with my order. I don't even really want a refund- would prefer replacement. No contact at all from the company. I'm going to dispute the charge on my credit card if I don't hear from the company soon. I will update this review if they make the situation right.
Response from GoPupSocksMar 2, 2021
Hi there Alison, We sincerely apologize for the issues you have experienced. A member of our team has reached out to you via email. Please let us know if we can be of any further assistance. The PupSocks Team - Lanice
customer
I ordered Nov 21 that advertised "will ship in 1-2 business days." It is Dec 19 and still shipped. During this time period they did send me an email that said there was a problem, so they refunded me $7 - and that they are sending me a new order. "Will ship in 3-5 business days." Still no product. Good communication, but no delivery on their word.
Response from GoPupSocksFeb 10, 2021
Hi there, Thank you for leaving a review with us! We love to ensure that our customers are satisfied. It saddens us that you have had an unsatisfactory experience. We take pride in keeping our customers happy, and we apologize for your dissatisfaction with us thus far. Please E-mail us directly or be on the lookout for an email from our quality control [email protected]. From the Pup socks Team's Justin
Dissatisfied
Ordered socks (our dog in glasses) for my spouse. Received a pair of socks with a white male (age 25+-) instead. I thought the process to get refunded was cumbersome (CC company had to get involved). Disappointed.
Response from GoPupSocksFeb 10, 2021
Hi there, Thank you for leaving this review with us! We apologize for your dissatisfaction with us thus far. We love to ensure that our customers are happy, and it saddens us that your order didn’t arrive correctly! It is our duty to make up for where we have fallen short with your order, and we are willing to do whatever it takes to make sure you get your order corrected. Please be on the lookout for an email from us [email protected] as we would like to get this issue resolved ASAP. Thank you for your purchase! The PupSocks Team Justin
customer
Horrible company!!! Never received product. Can't get a response from anyone from the company. Multiple emails sent and nothing but a generic response that they will be in touch within 72 hours.....well that has been 28 days ago!!!
Response from GoPupSocksFeb 10, 2021
Hi there, I sincerely appreciate your feedback and I do apologize about your package not arriving on time, and I guarantee you this was an unforeseen mishap. I'm very sorry you didn't get prompt correspondence from us, as well as the lack of accurate tracking and for any inconvenience, this may have caused! Rest assured, we are continually working hard to assist our valued customers in a timely manner. Please E-mail us directly or be on the lookout for an email from our quality control [email protected]. From the Pup socks Team’s Justin
customer
I ordered my pup socks over 3 weeks ago and haven’t received them. There is no customer service number that I can find and I have sent two emails with no response. I have ordered IN The past and loved them. This order is a completely different story.
Response from GoPupSocksFeb 10, 2021
Howdy there, We take pride in keeping our customers happy, and we apologize for your dissatisfaction with us thus far. Thank you for leaving a review with us! We are a completely web-based company and do not have a contact number where we can be reached. The best way to contact us is via email and we are more than happy to resolve all of your inquiries through email! We appreciate your questions and feedback and respond to our valued customers as soon as we can. We love to ensure that our customers are satisfied, and it saddens us that you aren't totally satisfied! It is our duty to make up for where we have fallen short with your order, and we are willing to do whatever it takes to make sure you get your order corrected. Please Email us directly, or be on the lookout for an email from us team@petsocks as we would like to get any issues with your order resolved ASAP. Thank you for your purchase! The PupSocks Team Justin
Kim
I have yet to receive my socks. Ordered them 21 November. No answers to my emails or messages. Can’t rate something I haven’t received.
Response from GoPupSocksFeb 10, 2021
Hi there, I sincerely appreciate your feedback and I do apologize about your package not arriving on time, and I guarantee you this was an unforeseen mishap. I'm very sorry you didn't get prompt correspondence from us, as well as the lack of accurate tracking and for any inconvenience, this may have caused! Rest assured, we are continually working hard to assist our valued customers in a timely manner. Please E-mail us directly or be on the lookout for an email from our quality control [email protected]. From the Pup socks Team’s Justin
