GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 24, 2021

Hi Sara, I'm sorry to hear your experience with us. I'm sure it was frustrating waiting a long time to receive your item and it not get there for Christmas. I checked the system to see if we resolved this issue and I was happy to see that we were able to refund you for the services you did not receive. We truly hope you remember us in the future and have a much better experience the next time you shop with us. We always try our absolute best to accommodate our customers and meet their needs. If you have any other questions or concerns, please feel free to contact us via email at [email protected]

Response from GoPupSocksSep 24, 2021

Hello Luke! We truly appreciate your honesty and the feedback you provided! I do want to mention that we are super excited that the images on the masks and blanket came out great! Your satisfaction is a huge inspiration for our company. We are, however, discouraged to see that the quality of the masks were not what you expected. The great thing about our company is that we take our customer's reviews very serious and into account to help this growing company improve our products and services. Thank you for making your point, Luke! We hope you shop with us again and you have a better experience the next time. If you have any questions or concerns, email us at [email protected]

Response from GoPupSocksSep 24, 2021

Hello there Lisa, We want to extend our sincere apology for the inconvenience of this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 24, 2021

Hi there! It's exciting to know that the photo that was sublimated on the custom socks turned out to be great! I did get discouraged to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We also apologize for the time it took to deliver your product. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 24, 2021

Hello there Laurie, We are saddened to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Laurie, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 24, 2021

Hello there, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. Also, it's unfortunate to see that the material of the custom product were not what you expected. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. I do want to mention that the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected]

Response from GoPupSocksSep 24, 2021

Hello there! We are so happy to see that the printing and color came out great! It is unfortunate to see that the fit and feeling of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksFeb 10, 2021

Hi Susan! Thank you for your most honest feedback, as we truly appreciate it! I am very sorry to hear that you were unhappy with the overall quality of your socks. I'd be more than happy to look into, and resolve this matter for you as soon as possible! Please look forward to a follow up email from us at [email protected]. The PupSocks Team -Courtney M