GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Áine Ní H.
Terrible service. I have yet to receive my order and I have contacted your company numerous times via email to figure out why and you have yet to reply. Shocking service!
Response from GoPupSocksMay 7, 2021
Hi Aine, Thank you for your review! We are very sorry to hear that you have experienced delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
Tom
I did not get what I ordered. Got socks with a black cat when I sent in a picture of my black dog. Sent several emails with no response. Would have rated zero,but it wasn’t an option.
Response from GoPupSocksMay 7, 2021
Hi Tom, Thank you for your review! We are very sorry to hear that you received the incorrect item within your shipment. We are, however glad to confirm that a resolution was provided for you via email on behalf of one of our team members. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
customer
One of the two pairs of socks I received was the incorrect photo (i.e. another animal - possibly a cat).
Response from GoPupSocksMay 6, 2021
Hi there, Thank you for your review! We are very sorry to hear that your order arrived with an unknown pair in your shipment. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
What P.
I ordered these more than a month ago and still haven't received my order. Difficult to provide feedback with no product. Lots of spam email though!
Response from GoPupSocksMay 6, 2021
Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.
customer
my order didnt arrive. i sent the support an email. they said they will contact me within 72 hours but they never did
Response from GoPupSocksMay 6, 2021
Hi there, Thank you for your review! We are very sorry to hear that you have experienced delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
Mrs Elaine D.
Didn't receive my item😣
Response from GoPupSocksFeb 18, 2021
Hi there, Our #1 priority is our customer’s satisfaction and we would love to resolve any issue you may have experienced. That said, please email our team at [email protected] with your order number and/or email address associated with your order. We want to ensure that you have since received your order. The PupSocks Team
Fi
I ordered some res socks with a picture of a kelpie on them and received blue socks with a picture of a fuzzy pug on them. I emailed the company twice and never heard anything back. Very disappointed.
Response from GoPupSocksFeb 16, 2021
Hi there, Our #1 priority is our customer’s satisfaction and we would love to resolve any issue you may have experienced. That said, please email our team at [email protected] with your order number and/or email address associated with your order. I was unable to locate any correspondence. We are happy to assist and look forward to hearing from you. The PupSocks Team
customer
I spent almost 50$ for 2 pairs of socks. They only shipped 1 pair. I sent (3) emails and also used their chat room, after several days and persistence, I finally got a hold of someone to help me. The lady I spoke with got me helped out
Response from GoPupSocksFeb 16, 2021
Hi there, We apologize for the issues you have experienced. A member of our team has reached out to you with a resolution via email. Please let us know if we can be of any further assistance. The PupSocks Team
