GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMar 11, 2021

Hi there Shawn, Thank you for sharing your feedback with us. We are terribly sorry to hear about the delay with your order. I do see that a replacement was sent for your missing order. Our #1 priority is our customer’s satisfaction. With that said, we have reached out via email so that we can better assist you. We want to be sure that you received your order and are satisfied. Thank you for your patience. The PupSocks Team - Lanice

Response from GoPupSocksFeb 10, 2021

Hi there, Thank you for your review. I'm truly sorry that you did not get a timely response. Rest assured, we are working as quickly as possible to respond to our valued customers in a timely manner. We have had a surplus of emails especially during the holidays and have been trying our best to respond to everyone. I'm saddened to hear that you received the wrong order. We want you to be satisfied and will do everything possible for you to receive the correct order. Please look out for an email from our team so that we can rectify this issue. The PupSocks Team

Response from GoPupSocksFeb 10, 2021

Hi there, Thanks for your review. I'm saddened to hear that you received the wrong order. We want you to be satisfied and will do everything possible for you to receive the correct order. Rest assured, we are working as quickly as possible to respond to our valued customers in a timely manner. Please lookout for an email from our team so that we can rectify this issue right away! The PupSocks Team

Response from GoPupSocksMar 11, 2021

Hi there Jenna, Thanks for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. Since our products are one of a kind and custom-made just for you, payment is accepted upon placing an order. I do see that a member of our team assisted you with your missing package and shipped a replacement. We appreciate you being a valued PupSocks customer. We have reached out via email as well to follow up. Please let us know if we can be of any further assistance. The PupSocks Team - Lanice

Response from GoPupSocksMay 7, 2021

Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, glad to confirm that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.

Response from GoPupSocksMay 7, 2021

Hi Kat, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, glad to confirm that your order was successfully delivered. We thank you for your patience! Please contact our team directly at [email protected] should any questions or concerns arise. We're happy to assist! The PupSocks Team -Courtney M.

Response from GoPupSocksMay 7, 2021

Hi there, Thank you for your review! We are very sorry for the lack of response from our team within a timely manner. We are, however, glad to confirm that correspondence was provided in addition to a resolution being provided as well. Your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any questions or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksMay 7, 2021

Hi Shari, Thank you for your review! We are very sorry to hear that you received the incorrect item within your shipment. We are, however, glad to confirm that correspondence was provided in addition to a resolution being provided as well. We thank you for your patience! Please contact our team directly at [email protected] should any questions or concerns arise. We're happy to help! The PupSocks Team -Courtney M.