Wrong socks received, no reply to emails sent, terrible customer service
I received a pair of socks, but not my order at all. wrong colour, wrong pup! I have emailed 3 times with no response, there is no phone contact which is very frustrating. Waiting for email reply I might as well have used the postal service to write a letter. So disappointed that this Xmas gift didn't work out.
Response from GoPupSocksMay 7, 2021
Hi there,
Thank you for your review! We are very sorry to hear that you received the incorrect socks, in addition to experiencing delays while awaiting a response from our team within a timely manner.
Please look forward to a follow up email from our resolution department at [email protected].
The PupSocks Team
-Courtney M.
CU
customer
The special was to have four images
The special was to have four images, there are two. Can’t even gift it now.
Response from GoPupSocksMay 7, 2021
Hi there,
Thank you for your review! We are very sorry to hear that your order arrived much differently than anticipated. After taking a look into your order details, we do see that the photo submitted consisted of 6 faces, whereas we are only able to print up to 4. Unfortunately, only 3 of the 4 faces were featured on your socks. No worries! Please look forward to a follow up email from our resolution department at [email protected] regarding this matter.
The PupSocks Team
-Courtney M.
CU
customer
Wrong order
I didn t receive wath i order at all. It was supposed to have my dog face and I received s pair of socks with a cat on it.
Response from GoPupSocksMar 12, 2021
Hi there Genevieve,
Thank you for sharing your feedback with us. We are terribly sorry to hear your order arrived incorrectly. I do see that a member of our team was able to assist in getting your corrected order shipped out. Our #1 priority is our customer’s satisfaction and we want to be sure that you received your order. We have sent an email to follow up with you. Thank you for your patience.
The PupSocks Team
-Lanice
CU
customer
Quality was not what I expected
Quality was not what I expected. Socks are cheap feeling.
Update: two months later, 3 of the 5 pairs of socks got holes in them. I have never had socks wear out so fast before.
Response from GoPupSocksMar 12, 2021
Hi there Tom,
Thanks for sharing your feedback with us. We strive to provide our customers with great products and the best service possible. We are sorry to hear that you order did not turn out as you had anticipated. We have reached out via email to follow up with you. We look forward to assisting you.
The PupSocks Team
-Lanice
CU
customer
Socks were not soft
Socks were not soft, nor comfortable. Yes, they had my pups face on them but the material was so impractical that my wife hasn’t warn them once. Would not buy again.
Response from GoPupSocksMar 12, 2021
Hi there Bradley,
Thank you for placing an order with PupSocks. Our #1 priority is our customer’s satisfaction and we would love to address your concerns. We want to be sure that your wife is happy with her gift. We have reached out via email and look forward to assisting you.
The PupSocks Team
-Lanice
CU
customer
My order never arrived
My order never arrived, and worse, my customer service inquiry was ignored. Have I been scammed?
Response from GoPupSocksMar 11, 2021
Hi there Amy,
We are terribly sorry to hear about the delay with your order. Our #1 priority is our customer’s satisfaction and we would love to resolve this issue as soon as possible. I do see that a replacement was sent and I want to be sure that you received your order. Please check your email at your convenience. We look forward to hearing from you. Thank you for your patience.
The PupSocks Team
-Lanice
LA
Laura
I still haven't received my order
I would love to review my Pupsocks order but it's been over 6 weeks and I still don't have my order🤷♀️ I've sent multiple emails about this & no response from Pupsocks🤔
Response from GoPupSocksMar 11, 2021
Hi there Laura,
Thanks for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. We have reached out via email to follow up on your replacement order. Please check your email at your convenience and we look forward to hearing from you. Thank you for being a valued PupSocks customer.
The PupSocks Team
- Lanice
KA
Kathleen
Horrible experience Don’t get scammed
Horrible experience. I am amazed if they are even soliciting reviews. They have been reported to the Better Business Bureau. I ordered my three pairs of socks in November, a few days later I received an automated reply with a false tracking number. The shipper never received the package. I tried for weeks and weeks to get a hold of them via Facebook, customer service, website, etc. No response. After I filed a dispute with PayPal to get my money back, I got a response saying that the USPS must have lost it and they would send me another. No further communication and I am still without my socks.
*edited after their response. Reported to BBB (see all horrible reviews there), and after 2.5 months, well after Christmas had come and gone, I reported to my credit card company. (There was no customer service response from over 10 attempts to contact the company via website, email, phone, etc...) On the very last day they could respond, they sent a new tracking number the poor quality socks arrived and then AFTER almost 3 months they started communicating with me requesting my satisfaction.
They have scammed hundreds if not thousands of customers who did not receive Christmas presents in time. I have since learned about the shotty business practices and the fact that they won’t limit ordering when they cannot keep up with manufacturing. There is an entire Facebook group dedicated to how they scam customers. Don’t fall for it, you will be heartbroken.
Response from GoPupSocksMay 7, 2021
Hi Kathleen,
Thank you for your review! We are very sorry to hear that your experience with us has been unpleasant. We appreciate your feedback and will continue to grow and improve our services because of it. While we deeply regret to hear that you experienced a lack of response from our team within a timely manner, we are happy to assure you, that our tracking numbers for all parcels are valid. We appreciate your patience regarding this matter.
Please contact our team directly at [email protected] should any questions or concerns arise. We'd be happy to assist!
The PupSocks Team
-Courtney M.
