Katie G.
Horrible Customer Service
Unfortunately my socks were lost in the mail and the customer service told me I had to work it out with the Post Office. I’m still in process of trying to figure out how to get my money back, etc. I ordered another pair for a friend even, but will be using a different company from now on for gifts like this who take customer service seriously. It’s not my fault that Pup Socks uses USPS and not Fed Ex and they are the ones who shipped the package and should be responsible for helping getting it fixed. Most companies will happily help you if a package gets lost, but not Pup Socks.
Response from GoPupSocksMay 14, 2021
Hi Katie, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order due to the order being lost in the mail. We are, however, glad to confirm that correspondence was provided to your inquiries and that a resolution has been provided. We thank you for your patience! Please contact our team directly at [email protected] should any questions or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.