customer
Very unhappy 🙁 don’t recommend
Very unhappy 🙁 I wanted to purchase some socks not seeing anywhere that the goods were being charged USD. Maybe print needs to be the same size as the details about the product and clear. Then I was billed, I made contact to cancel order and get a refund only to be advised it was to late as the order was made and dispatched, However I was offered a partial refund which I accepted. I have since followed up on when I will receive my order only to be told the cancelled it and I am getting nothing. I have now requested a full refund but have heard nothing. How can they now cancel an order that was apparently shipped??? Seems to me order was therefore not done. No full refund... is this theft. I think so
Response from GoPupSocksDec 29, 2020
Hi there! Thank you so much for the detailed feedback. We strive to learn how to improve so that we can assist our clients in the most efficient manner. All prices are listed in USD, this information is listed on our website on the same page where customers can customize photos. We do apologize the confusion. Unfortunately, once an order is cancelled after 3 hours of making the purchase your order will be subject to the $9.00 customization fee, as this is mentioned in our FAQ section of our website. After taking a look at your account, I can see that the order was cancelled however your order had already shipped! This means that your socks are on the way! We have emailed you with your tracking details. Please let us know if there is anything else we can do to assist you at this time.