GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMar 19, 2021

Hi Todd, First, I would like to apologize for the very unpleasable experience you have had with us thus far! We thank you for your review, as we truly appreciate your feedback. While your order did arrive much later than expected, we are very happy to confirm that your order was, in fact, delivered! We thank you for your patience and understanding. Please contact our team directly at [email protected] should any further questions or concerns arise, as we would be more than happy to assist. The PupSocks Team -Courtney M

Response from GoPupSocksMar 19, 2021

Hi Eileen, We thank you for your most honest feedback. We appreciate your review, and are very sorry to hear that you experienced trouble and delay while awaiting the arrival of your corrected order. While the order did arrive much later than anticipated, we are very glad to confirm that the order was, in fact, delivered to you safely! Please reach out to our team at [email protected] should any further questions, comments or concerns arise. We'd be very happy to assist! The PupSocks Team -Courtney M

Response from GoPupSocksMar 18, 2021

Hi Kathleen, I’m very sorry you didn’t get prompt correspondence from us and for any inconvenience, this may have caused! We are saddened to hear that you were not satisfied with the quality of our products! We appreciate your feedback and will continue to grow and improve our products because of it. To accommodate, I would love to offer you $5 store credit towards your purchase of a different item! If you have any other questions or concerns, please feel free to reach out ! Please confirm that you'd like to accept this offer and I'll have your credit sent over to the email address on file right away! The PupSocks Team -Courtney M

Response from GoPupSocksMar 1, 2021

Hi there! First, I would like to apologize for the delay in response from us. We would like to thank you for your feedback, as we truly appreciate it! I am very sorry to hear that there were delays in receiving your order from us. I am, however, very glad to confirm that your order was delivered and that a resolution was provided for you via email on behalf of one of our team members. We value your honesty, patience and understanding! The PupSocks Team -Courtney M

Response from GoPupSocksMar 1, 2021

Hi there! First and foremost, I would like to apologize for the delay in response from us within a timely manner. We thank you for your most honest feedback, as we truly appreciate it! I am very sorry to hear that you were experiencing difficulties while awaiting your order, as well as while awaiting a response from us. Unfortunately, we do not offer a customer service number to our customers at this time, as we are a completely web based company. I am, however, very happy to confirm that a resolution was provided for you via email on behalf of one of our other team members. We thank you for your patience and understanding! The PupSocks Team -Courtney M

Response from GoPupSocksDec 29, 2020

Hi there! Thank you so much for your feedback. We are so sorry to hear that your order has been delayed. After taking a look at your account, we can see that is has been stuck in transit since 11-25, this tells us that your order has been lost in shipping. We apologize about this! A replacement has been processed and sent to your email. Please feel free to respond back to us at [email protected]

Response from GoPupSocksDec 29, 2020

Hi there! Thank you so much for your detailed feedback. We strive to learn how to improve so that we can assist our clients in the most efficient manner. We do apologize for the lengthy wait time that you have experienced. Typically, international orders to Canada can take anywhere from 10-25 business days in shipping during the holidays , unfortunately this includes shipping delays. We apologize about this. After taking a look at your account, I can see that your order currently is in transit with Asendia. We will we reaching out via email to follow up and provide you with tracking.

Response from GoPupSocksDec 29, 2020

Hi there Donna! Thank you so much for your purchase with us and your feedback. We are always so appreciative of our customers for their honesty. We apologize for the lengthy wait that you have experienced and are saddened to hear that we have let you down. Unfortunately, due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times which has delayed your order. Potentially, there is a chance that your order may have been lost in shipping, if tracking information hasn't updated in 7 business days. We are unable to access your account with the information provided, please reach out to us at [email protected] and we will be able locate your order!