Alex
Lack of Service
Unfortunately I am unable to comment on how the quality of the product is because I have still yet to receive my order but at this time I am extremely upset with the quality of customer service. I ordered these socks two weeks ago with the information that they would arrive in 8-10 days. At this time it has been 12 days with no update on the status of my product. I contacted the company over 3 days ago to ask about the status of my order and still have yet to receive a response. I would have not have placed an order if I knew the production was going to be delayed. The part that is even more upsetting is they are constantly sending email for me to place another order stating they will arrive by the end of the year but they have yet to fulfill my current order. How can you guarantee that something will arrive by December 31st when you can even fulfill the orders you have already placed on time.
Response from GoPupSocksMay 19, 2021
Hi Alex, Thank you for your review! We are very sorry for the lack of response from our team within a timely manner, in addition to the delay experienced while awaiting the arrival of your order. We truly appreciate your most honest feedback, and will continue to grow and improve our services because of it. Please contact our team directly at [email protected] should any questions or concerns arise. We're happy to help! The PupSocks Team -Courtney M.