Janeen B.
Worst experience ever
Worst experience ever! There was an error when I ordered and it didn’t show my second photo. I immediately contacted them to add the additional photo. They said they got it, then they said they didn’t get it, then they said they did and sent a mock up which was wrong. After going back and forth so many times through email (because you can’t call and talk to someone) and sometimes going many days without hearing from them, they said they have it worked out and will be shipping it. Then it sat in their warehouse for days before it was picked up by USPS. Then it arrived a month after ordering it and it had the wrong pictures on it. Now I can’t even get anyone to get back to me about refunding my money. This was a Christmas gift and now it’s too late to order a new one from a different company. Terrible service and terrible communication.
Response from GoPupSocksMay 19, 2021
Hi Janeen, Thank you for your review. We are very sorry for the difficulty faced while trying to have this error corrected. We truly appreciate your most honest feedback regarding this matter, and will continue to grow and improve our services because of it. We are happy to confirm that a resolution was provided for you via email on behalf of one of our team members, and we thank you for your patience. Please do not hesitate to reach out to our team directly at [email protected] should any questions or concerns arise. We're happy to help. The PupSocks Team -Courtney M.


