GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksDec 30, 2020

Hi there! Thank you so much for reaching out to us with this feedback! We do apologize for the delayed response that you received from our customer service team. Unfortunately, with the influx of holiday orders in addition to the shipping delays with Asendia our team has been working around the clock to answer 10,000+ emails in the most timely fashion that we can. After taking a look at your account, I can see that your order has been stuck in transit since 12-01 without updates, this tell us that your order was lost in transit. We do apologize about this! We will issue replacement immediately. Please keep an eye out for an email from [email protected]

Response from GoPupSocksDec 29, 2020

Hi there Danny! Thank you so much for providing us with this feedback. We do apologize for the delayed response that you received from our customer service team. Unfortunately, with the influx of holiday orders in addition to the shipping delays with USPS our team has been working around the clock to answer 10,000+ emails in the most timely fashion that we can. Typically, if an order is in pre-shipment awaiting a shipping label, this is the stage at which USPS has received the package but are waiting for the order to be scanned in before updating which can take up to 6-7 business days during the holiday season. We do apologize about this! We are unable to locate your account from the information provided, please email us at [email protected] for a prompt resolution email.

Response from GoPupSocksDec 29, 2020

Hi there! Thank you so much for your purchase with us and your feedback. We are always so appreciative our customers for their honesty. We do apologize for the delayed response that you received from our customer service team. Unfortunately, with the influx of holiday orders in addition to the shipping delays with USPS our team has been working around the clock to answer 10,000+ emails in the most timely fashion that we can. Please keep an eye on your email for a resolution message from [email protected]

Response from GoPupSocksDec 29, 2020

Hi there! Thank you so much for reaching out to us! We are so happy to hear that you were pleased with the printing of your images. However we are saddened to hear that you were disappointed with quality of your socks. We do apologize about this! Keep an eye out on your email from [email protected] for a resolution email.

Response from GoPupSocksMay 19, 2021

Hi Sean, Thank you for your review. We are very sorry for the lack of response from our team within a timely manner, in addition to the delay experienced while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.

Response from GoPupSocksMay 19, 2021

Hi there, Thank you for your review. We are very sorry to hear that your order arrived incorrectly. We are, however, glad to confirm that a replacement order was created for you, and canceled shortly after, upon your request. We can confirm that a resolution was provided for you, however, we do apologize for not being able to fulfill your order in the way you anticipated. Please do not hesitate to contact our team directly should there be anything that we can assist you with at this time. We are happy to help. The PupSocks Team -Courtney M.

Response from GoPupSocksMay 19, 2021

Hi there, Thank you for your review. We are very sorry to hear that you have experienced delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.

Response from GoPupSocksMay 19, 2021

Hi Lilie, Thank you for your review. We are saddened to hear that you were unhappy with your products. We truly appreciate your most honest feedback, and will continue to grow and improve our products because of it. To accommodate, we would like to offer you a 20% discount to be used on an order of an alternative item of ours. Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.