GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksDec 30, 2020

Hi there! Thank you so much for reaching out us with this feedback! We do apologize for the delayed response that you received from our customer service team. Unfortunately, with the influx of holiday orders in addition to the shipping delays with USPS our team has been working around the clock to answer 10,000+ emails in the most timely fashion that we can. After taking a look at your order, I can see that your order was placed on 12-15-20 and unfortunately any order placed after USPS' Christmas cut off (12/11-20) are not guaranteed to arrive prior to the holiday. Please feel free to reach out to us at [email protected]

Response from GoPupSocksDec 30, 2020

Hi there! Thank you so much for providing us with this feedback. We are so sorry that you have not had the best experience with us and we are committed to making this right. After taking a look at your new order, it looks like it shipped on 12-21. Unfortunately, your package did hit a small delay in transit with USPS but will be arriving soon. We will be sure to share this information in our resolution email with you so that you will have your tracking at hand.

Response from GoPupSocksDec 30, 2020

Hi there! Thank you so much for reaching out to us with this feedback! We are so sorry to hear that your order arrived incorrect. There must have been a shipping error. After taking at your account, I can see that one of our customer service representatives has been in contact with you and issued a replacement. Please feel free to reach out to us directly at [email protected] if there are any issues with your replacement order.

Response from GoPupSocksDec 30, 2020

Hi there! Thank you so much for your feedback! We are so sorry that your order has arrived in this manner, there must have been a shipping mishap! We do apologize for the delayed response that you received from our customer service team. Unfortunately, with the influx of holiday orders in addition to the shipping delays with USPS our team has been working around the clock to answer 10,000+ emails in the most timely fashion that we can. After taking a look at your account, I can see that one of our customer service representatives has responded and issued a replacement on 12/14/20. The replacement order was placed on hold because we did not receive a confirmation that you would like to proceed with the new order. We do apologize about this ! We have now taken your order off hold and placed it right into production. Please keep an eye on your email for a resolution email from [email protected]

Response from GoPupSocksDec 30, 2020

Hi there Celine! Thank you so much for your detailed feedback. We strive to learn how to improve so that we can assist our clients in the most efficient manner. We do apologize for the lengthy wait time that you have experienced. Typically, international orders to Switzerland could take anywhere from 10-25 business days in shipping during the holidays , unfortunately this includes shipping delays. We apologize about this. After taking a look at your account, I can see that your package has had several tracking updates. We will send this information over to your email immediately!

Response from GoPupSocksDec 30, 2020

Hi there Albert! Thank you so much for your review! We are so happy to hear that you love our products and want you to know that we share the same feelings for our customers. We are so sorry that your order did not arrive in time for the Christmas deadline! After taking a look at your order, we can see that all of your orders has arrived minus one. Your last order looks like it has experienced a small delay in transit with USPS and set to arrive soon! Please keep an eye on your email for a resolution from us.

Response from GoPupSocksDec 30, 2020

Hi there Katie! Thank you so much for your feedback! We do apologize for the delayed response that you received from our customer service team. Unfortunately, with the influx of holiday orders in addition to the shipping delays with USPS our team has been working around the clock to answer 10,000+ emails in the most timely fashion that we can. At this time, we can issue a replacement immediately with the specifications that you have shared with us here. Again, we do apologize for the experience you have had and want you to know that we value you as customer and do not take that for granted. We are unable to locate your account from the information provided, please reach out to us at [email protected] for a prompt response and resolution.

Response from GoPupSocksDec 30, 2020

Hi there Kasandra! Thank you so much for your feedback. We do apologize for the delayed response that you received from our customer service team. Unfortunately, with the influx of holiday orders in addition to the shipping delays with USPS our team has been working around the clock to answer 10,000+ emails in the most timely fashion that we can. After taking a look at your account, I can see that there was technical glitch which caused a bad stamping in your product which placed your order on hold. We do apologize for this immense error! We will be emailing immediately with a resolution for this issue. We want to let you know that we value you as a customer and will do what we can to make it right.