Lisa
**DO NOT BUY FROM PUPSOCKS** Horrible Horrible Horrible!
UPDATE 3/17/21: FYI to the response from Pupsocks below (a response that took 3 months from the time I wrote this initial review)...when I received BOTH orders - after Christmas - I contacted PupSocks AGAIN to let them know. Never heard back from anyone. If I'd wanted 2 identical blankets and 4 pairs of socks, I would have ordered that. Having a duplicate order was not 'compensation' for not having any of it on Christmas Day! My initial review stands. *******************************************************************I placed a $100 order 11/19/20. On 12/1/20, I received a noticed that it was in 'pre-shipment' with USPS. On 12/8/20 it still showed as in 'pre-shipment' with USPS. (And to this day (12/21/20), my original order still shows as in 'pre-shipment!). Finally, (after being non-responsive for 2 days), on 12/10/20 Pupsocks put all the blame on USPS but said they would replace my original order. Then, for 11 days, the replacement order sat in 'production'. Meanwhile, through mid-December, Pupsocks was sending weekly mass marketing emails - guaranteeing delivery by Christmas via Fedex. Now, here we are on 12/21/20 and my replacement order now shows (once again) that it is 'pre-shipment - with USPS, not with Fedex! And, Pupsocks continues to blame USPS for all delays - saying it could take up to 5 days to move from 'pre-shipment' to actual shipping. I would like to know why they didn't ship MY order (placed in NOVEMBER) by Fedex - like they guaranteed everyone else who ordered by mid-December?!?! Obviously, I will not be able to give what was supposed to be a very special gift on Christmas.
Response from GoPupSocksMar 17, 2021
Hi Lisa, Thanks for placing an order with us. We are terribly sorry for the delay with receiving your November 2020 order due to an unforeseen transit delay. We are happy to see that a replacement order was produced and delivered as of December 28, 2020. Additionally, after double checking the initial shipment which was stagnant in pre-shipment, we can confirm that the original shipment was also delivered as of December 30, 2020, at 12:49 pm EST. We understand how important your order was for you and your loved ones and hope that your recipient(s) loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Autumn 🧜🏼♀️