GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 23, 2021

Hi Jennie, Thank you for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize for you receiving an empty bag! That was never our intention and must have been an unforeseen transit issue! I'm glad to see we did replace your order for you! If you have any additional feedback please email us at [email protected]. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae ☀️

Response from GoPupSocksSep 23, 2021

Hi Chris, Thanks for your feedback! We sincerely apologize you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. After looking into your order specifically, I can't confirm if your order was delivered or not. With that said, please email us directly at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 23, 2021

Hi Amanda, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. I see you weren't satisfied with the overall quality of our socks and for that, I apologize. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. I am glad to see a replacement order was sent. With that said, please email us directly at [email protected] to confirm your order issue has been rectified. Thank you for your business and patience! Best Regards, The PupSocks Team Shae🐩

Response from GoPupSocksSep 23, 2021

Hi Marta, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. We are so glad to see you did like the design of your socks, but I see you weren't too satisfied with the overall quality of our socks and for that, we apologize. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 23, 2021

Hi Will, Thank you so much for your feedback! We are so ecstatic you loved your sock's design. We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae🐩

Response from GoPupSocksSep 23, 2021

Hi Diane, We are terribly sorry the way the blanket came out and we greatly appreciate your consideration towards us. On the positive note, Our company is very excited to see that your daughter loved the custom product. It truly inspires us to see young souls happy. We will definitely take your feedback into consideration to help our growing company improve on our products. Thank you so much for being golden and for purchasing at PupSocks. If you have any questions or concerns, email us at [email protected]

Response from GoPupSocksSep 23, 2021

Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we did not reach your satisfactions with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience.

Response from GoPupSocksSep 23, 2021

We sincerely apologize for the long wait, Cynde. I'm sure it was rather frustrating, I do want to explain that the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. We really hope you consider in shopping with us again and have a much better experience with the delivery. Thank you for your feedback, it really helps our growing company improve. If you have any questions or concerns, email us at [email protected]