GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksNov 26, 2021

Hi Shannon, Thanks for your review. We are so ecstatic you loved your sock's design. We are sad to hear we dropped the ball when it came to overall quality. We would like to sincerely apologize for the delivery of a subpar item. After looking into your order I see we extended a solution via email. We appreciate your feedback in order to prevent order mishaps like this in the future. We value you as a customer! Best Regards, The PupSocks Team Shae 🌟

Response from GoPupSocksNov 24, 2021

Hello there, We are saddened to see that the quality of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. I do want to inform you that our designers crops the face exactly how it appears on the photo provided by the customer which is why we inform and provide instructions to our customers on our website as to what makes the perfect photo. Our designers team do not edit, filter or modify the photo in any way but cropping. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksNov 30, 2021

Hi Susan, Thank you very much for the review. I am so sorry you don't like the material of the PupSocks. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Again, I am so sorry that the PupSocks were not up to par. Have a great day! Betsy The Pupsocks Team

Response from GoPupSocksNov 29, 2021

Hi Lisa, Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Have a great day! The PupSocks Team

Response from GoPupSocksNov 29, 2021

Hi Marissa, Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Have a great day! The PupSocks Team

Response from GoPupSocksNov 19, 2021

We are saddened to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksNov 19, 2021

Hi Tammy, Thank you so much for the feedback. I am so glad that the photos came out fine. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Have a great weekend! The PupSocks Team

Response from GoPupSocksNov 23, 2021

Hi there, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The PupSocks Team Shae 🌟