customer
Wrong order and ZERO response
I received the wrong order -- someone else's cat photos, lol. I tried to email 5 times and all I receive is the automated reply that someone will get back to me in 72 hours. And still nothing a week later. I'm totally ok with mistakes -- I would just like an acknowledgment of the situation and a plan to correct it. We are now 72 hours from Christmas and I do not have this gift for our daughter. ZERO customer service.
Response from GoPupSocksMay 21, 2021
Hi there, Thank you for your review. We are very sorry to hear that you received the incorrect item within your shipment. We are, however, glad to confirm that a resolution was provided to you via email on behalf of one of our team members. We thank you for your patience. Please contact our team directly at [email protected] should there be anything that we can assist with at this time. We're happy to help. The PupSocks Team -Courtney M.


