GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks reviews

Showing 8,662 reviews with 1 star · Clear filters

Bill C.
Dec 22, 2020
Never Fixed Their Mistaken Order
If I could give zero stars, I would. I received the wrong order about 8 days ago and contacted Pupsocks immediately by email and through the website. No one ever responded to my emails or messages. I have messaged on twitter, facebook, and instagram as well, and have been consistently ignored. Because of the pandemic, money is tight and these were the only Christmas gift I had for my wife. Once it became apparent that Pupsocks had no interest in correcting their mistake, I had to scramble to get a backup present, which I could not really afford. Extremely disappointed and downright angry with the horrible customer service of this company. The audacity to send me a survey almost nine days after the order is testament to the complete lack of awareness or care. Respond to my emails. Send me the correct order. Make it better. And even then, I cannot ever recommend Pupsocks. Too bad.
Response from GoPupSocksMay 21, 2021
Hi there, Thank you for your review. We are very sorry to hear that you received the incorrect order upon receiving your parcel, in addition to experiencing a lack of response from our team within a timely manner. We truly appreciate your most honest feedback, and will continue to grow and improve our services because of it. We truly do hope that you will decide to give us another shot at providing you with much better service in the near future. Should you decide to do so, we would like to offer you a 20% discount to be used on your order with us using the coupon code TRUST20. Be sure to enter the coupon code prior to entering any billing and shipping information to ensure the discount applies. Please do not hesitate to reach out to our team should there be absolutely anything that we can assist you with, as we'd be more than happy to help. The PupSocks Team -Courtney M.
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customer
Dec 22, 2020
I ordered my socks and they got lost in…
I ordered my socks and they got lost in the mail. I asked them to send a replacement and it has been two weeks and they haven’t even been sent from the warehouse yet. These socks are going to take longer to get here than the dog has been alive. Really disappointed in the processing and shipping service. You would think if it got lost in the mail (so they say) that they would prioritize yours and get you another right away. Not the case. Wouldn’t order from here again and definitely won’t be telling my friends or family to order from here.
Response from GoPupSocksMay 21, 2021
Hi there, Thank you for your review. We are very sorry to hear that you experienced such a delay while awaiting your order to arrive, due to the order being lost while in transit. We are, however, glad to confirm that your replacement order was successfully delivered. We thank you for your patience. We truly appreciate your most honest feedback and will continue to grow and improve our services because of it. Please do not hesitate to contact our team directly at [email protected] should any questions or concerns arise, as we'd be happy to help. The PupSocks Team -Courtney M.
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Victoria
Dec 22, 2020
Poor customer service
I placed an order November 17th , still haven’t received my items . I have emailed customer service and it’s states it could take 72 hours to receive a reply but it’s been over a week and I haven’t heard anything. Very disappointed in this company.
Response from GoPupSocksMay 21, 2021
Hi Victoria, Thank you for your review. We are very sorry to hear that you experienced delays while awaiting the arrival of your order, in addition to a lack of response from our team. We are, however, glad to confirm that your order was successfully delivered. We thank you for your patience. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help. The PupSocks Team -Courtney M.
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Matt
Dec 22, 2020
Awful Customer Service, no Product has Arrived
I got an email to write a review, but haven't received what I ordered; also, no one is bothering to respond to my emails so 1 star it is. I will be issuing a chargeback on PayPal.
Response from GoPupSocksMay 21, 2021
Hi Matt, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, glad to confirm that correspondence was provided, and that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.
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LA
Dec 22, 2020
disappointed
I ordered three pairs in November (three kids!) and received one pair that is NOT what ordered - I will not have the right socks for Christmas and will have one disappointed kid...I’m understanding And realize mistakes happen BUT I have tried to contact pupsocks for a few days now with no response so there’s no way for them to even make the situation right and expedite the correct order in time - very disappointed as they are expensive and friends who ordered from Etsy received better quality socks ON TIME and were the correct pet on them. I’m hoping they make this right Interesting how there is no customer service number for direct human contact as well
Response from GoPupSocksMay 21, 2021
Hi LA, Thank you for your review. We are very sorry to hear that you received an incorrect pair of socks within your shipment. We are, however, glad to confirm that a resolution has been provided for you via email on behalf of one of our team members, and that your corrected pair was shipped successfully. We truly appreciate your patience. Please do not hesitate to contact our team directly at [email protected] should there be absolutely anything that we can assist with at this time. We're happy to help. The PupSocks Team -Courtney M.
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customer
Dec 22, 2020
First order came out just as expected
First order came out just as expected. 4-stars. However, my second order is “in production” over two weeks after it was submitted. My requests for order status have not been answered. I am disappointed and frustrated that this company does not seem to have active customer service department and I am considering stop-payment thru my credit card.
Response from GoPupSocksMay 21, 2021
Hi there, Thank you for your review. We are very sorry to hear that you were experiencing difficulty while trying to obtain the status of your second order with us. We truly appreciate your patience and are happy to confirm that your order was successfully delivered. Please contact our team directly should any questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.
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Ashley C.
Dec 22, 2020
Disappointed
I would honestly like to sit here and give you guys a great review. But I ordered my socks back at the beginning of November we are three days away from Christmas and I still have received nothing. I can’t seem to track my package or find out any information as to where it might be. I paid about $40 for these socks so they’re not cheap and just say I’m disappointed is an understatement I was really hoping they would be here before Christmas seeing is that I ordered them almost 2 months ago.
Response from GoPupSocksMay 21, 2021
Hi Ashley, Thank you for your review. We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We can confirm that your order was successfully delivered, and we thank you for your patience regarding this matter, as well as the lack of response from our team within a timely manner. Please contact our team directly at [email protected] should any questions or concerns arise. We're happy to help. The PupSocks Team -Courtney M.
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Ryan E.
Dec 22, 2020
Placed order in early November
Placed order in early November, tracking site still showed it in miami as of December 20th, emailed the site for more info and never got a response
Response from GoPupSocksMay 21, 2021
Hi Ryan, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, glad to confirm that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.
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