McKenzie L.
I placed an order on 11/30 with the…
I placed an order on 11/30 with the promise of 8-10 business days for delivery. I have not received the products despite being charged. I placed my order on 11/30 for multiple Christmas presents totaling over $150. I still have not received my order as of 12/22. As recently as mid December, I was getting emails from this company saying that if I ordered at that point I could get it by Christmas. I reached out to customer service yesterday and only got their automated response. I have reached out again today with the same result. They have already received the payment from my card. Had I known that I would not get this in time for Christmas, I would not have ordered. At this point, I will have to spend a significant amount to ship these gifts, if I get them at all. I have tried to be patient as they have requested in their automated customer service emails and have tried to reach out to no response.
Response from GoPupSocksMay 24, 2021
Hi McKenzie, Thank you for your review. We are terribly sorry to hear that you experienced such delays while awaiting the arrival of your order, in addition to being unable to receive correspondence from our team within a reasonable timeframe. We truly appreciate your most honest feedback, and will continue to grow and improve our services because of it. We are glad to confirm that your order was successfully delivered, and we thank you for your patience regarding this matter. Please do not hesitate to contact our team directly at [email protected] should there be anything that we can assist with at this time. The PupSocks Team -Courtney M.