customer
We have not reveived our order
We have not received our order. I have left email messages on their site . First they gave me a tracking number for an order delivered in another state. It wasnt our order. New tracking number says order was returned to sender. There is no phone number to contact them directly. I have emailed and asked for someone to call. No one has. This is a $100 order. Christmas gifts for my kids. I would really like the order. Im very frustrated. No refund has been made to my card. UPDATE: We received our order at the end of January. We also received a 2nd one free of charge. The socks are really cute.
Response from GoPupSocksFeb 4, 2021
Hi there! First and foremost, I would like to apologize for the delay in response from us. We thank you for your most honest feedback, as we truly appreciate it! I am very sorry to hear that there were difficulties while awaiting the arrival of your first order. Unfortunately, we do not offer a customer service number to our customers, as we are a completely web based company at this time. I am, however, very glad to hear that your corrected socks did arrive and that you are pleased with the outcome! We thank you for your patience and understanding! The PupSocks Team -Courtney M