GoPupSocksReviews of gopupsocks.com

I ordered a pair of socks and a mask november 25, and Till this Day havent got it.

The web is prone to overwrought comments and hyperbole, but Pupsocks really is the worst I have ever experienced when it comes to customer service and communication. I wish I had done more research before ordering. Their BBB rating says it all, and also reflects my own experience. Over the span of almost a month I tried contacting them about my late order using the contact form on their website, their Facebook page, and by directly responding to an avalanche of marketing emails I have received from them. They don’t post a phone number, so couldn’t try that. Zero return responses from their team. Pupsocks posted on their Facebook page that the USPS backlog was their biggest problem in fulfilling their orders. However, if you read through comments in the posts on that same page, dozens of folks have been waiting in some cases for months for products that still show “in production“ and have not even made it to the stage of generating a mailing label. And almost universally, customers complain about no communication with Pupsocks. Their customer service process is utterly, completely, broken. And gauging from the 600+ BBB complaints in 3 years, they must manage to keep just enough people happy to stay in business while they saturate market to draw in more business than they can apparently handle. Stay far, far away from these folks. Lots of other companies doing the same thing out there.

I placed my order November 23 and received notifiction it was shipped Nov. 28. When following the tracking number, it never progressed passed the "shipping label prepared" status. When trying to contact Pupsocks I was told it would be about 72 hours for a reply. When I finally got a reply it was a canned "due to Covid shipping is taking longer... reply". I wrote again and finally got a good reply in which they told me they would re-do my order and ship it out asap. The tracking on that order is again still showing it in Georgia and Christmas Eve is tomorrow. I spent $50 and now have to go out and find another gift as it won't be here in time for Christmas. I am so disappointed as this couple loves nothing more than their dog and would have loved this gift. I will now pursue getting my money back.

Poor quality . I ordered a pr for my husband . Proper size and can’t get it on . Tried to stretch them but the sock then thins and you can see thru them . Don’t waste your money !

I ordered a pair of socks Nov 18th. Apparently there was an issue and was never notified via email or text. I discovered the issue when I went to check on status of my order. I used their email/message system 5 times. Got one response telling me there was a different issue with my order related to the color of socks. I chose a different color and asked for confirmation. Still have not received a reply. I sent another email asking for status update and still have not received a response. Socks were a Christmas present. The communication has been horrible. At this point, I want my money back and will use a different company.

This is my first ever negative review of a company. I ordered Christmas presents, blankets and masks for 3 people which were supposed to be here 11 days ago and 2 days before Christmas they still are not here. Production tracking shows that my items are still in production and haven't even been shipped yet. I have emailed the company 2 times in the past week and no one can be bothered to respond to my emails. For PupSocks' staff to not have to common courtesy to at least contact me to say there is a delay is bad business practice. This is a company who obviously does not care about its customers. I am absolutely shocked by how bad this experience has been. I understand delays...I understand that this year is unlike anything before, but a simple email explaining that my order wouldn't arrive or at least responding to my questions about when to expect their arrival isn't too much to ask. As far as I'm concerned, don't waste your money on this company. This was the perfect way to end 2020.

I might change my mind when I actually receive the product but product took longer than quoted to produce and I'm doubtful its shipped or coming.

I ordered some socks for my wife on November 24th. In hopes that I would get them for Christmas I chose the VIP shipping option. No idea what this was as there was no information on the site. Apparently it just another way to get a few more bucks because it did no good. Despite claiming production taking 5 to 15 days (due to covid) I finally got a notice on Dec 19th that they have shipped. I just checked the tracking and all that's been done is that the shipping info was received. They're not even in transit yet. Maybe by this rate, I'll have them for her birthday in October! Should have looked at the better business bureau first. Plenty of issues like this. Would not recommend to anyone unless they have several months to wait.