customer
This order I have to rate a 1 out of 5
This order I have to rate a 1 out of 5. I ordered the socks on Nov 23 and didn't receive them until Dec 22. The tracking order never showed them in transit. I reached out to figure out if there was anyone who could help me with the order, no one replied. I finally received them and they were the wrong socks. They're on some weird material, and that's not what I ordered. Unfortunately I got them too late anyways, I ordered for my husband, who deployed before they arrived. I would mail them to him, but they're the wrong material anyways. I'm very upset, because this would be so nice for him to have while he's gone for the next year.
Response from GoPupSocksFeb 5, 2021
Thanks for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. We would love to resolve this issue as we know this order may have been intended as a gift for your loved ones. Please email our team at [email protected]. We would like to rectify this issue as soon as possible and look forward to hearing from you. Thank you for your patience The PupSocks Team - Ariel