GoPupSocksReviews of gopupsocks.com

Been waiting 3 months and still haven't received them

Placed an order for a blanket on 12/10. Their ad said orders placed before 12/12 would be delivered by Christmas. As of 12/24, the order was still 'In Production'. Complete fail. Sent multiple requests for order status during this time. Received two canned responses, with one blaming the USPS backlog. Completely invalid since my order was never completed. The other response said I would receive a real response within 72 hours. They missed that too. Again, complete fail. On top of that, they want to charge $9 for 'custom work' when I have no evidence at all that any work was done on my order. They missed all of their commitments. Stay away from Pup Socks. Your order goes into a deep hole and stays there, and you can't talk to an actual person or get a response from their customer service, and then they'll charge you $9 for your frustration. There are other companies that provide the same services - use them instead.

I ordered in late November. It’s Dec 24th and I’ve received nothing. Not even a return email from the two I sent inquiring about my order. This is my first time ordering. Not impressed at all. I understand it’s the holidays and there’s a pandemic, but you’d think they’d return an email. VERY DISAPPOINTED!

Never received my order. Was going to be a Christmas gift for my daughter. Thanks a lot

We were so excited to get our Pup Socks, as we’d ordered them as a Christmas gift for a dear friend. Yesterday, there was an empty envelope from Pup Socks in our mailbox, with what looked like a poor seal on the envelope. Now we are faced with finding another gift last minute, with all the stores closed & no time to reorder before Christmas. In addition, Pup Socks has no way to contact them on their website. We are very disappointed.

If I could rate this a zero I would. Ordered December 6th. Have yet to receive. Try to contact customer service and get an automated email. None of my order showed up. Still waiting on a refund. Do not order from this joke of a company.

UPDATE - My order, placed on Nov. 27 finally shipped on Dec. 31 and arrived today (Jan. 8). I ordered a total of eight pairs of socks and only received seven and while the pictures were all ones I sent (which I wasn't sure was going to be the case after reading some other people's stories on Facebook about receiving products with someone else's pets/children), I had sent a couple of different photos of the same dog so that people's socks wouldn't be exactly the same, but they used the same two photos over and over instead of using the variety of photos I had specified in my order. The company did take 25% off my order, which I appreciate, but it is not enough to make up for all the problems and I would NEVER use them or recommend them. Waiting to see how long the missing pair of socks takes to resolve. END UPDATE I ordered several pairs of socks for holiday gifts on November 27. The website said one-day production turnaround so I figured I would get them in plenty of time. It has now been 19 business days (27 days total) and my order is still marked as "in production." I have not been able to reach anyone at the company. The few boiler plate emails I have received blame the USPS for shipping delays but take no responsibility for their own actions. I know there are horrible shipping delays with USPS this year, but my order hasn't even been shipped. It has been "in production" the entire time. In a year that I wanted to make Christmas as "normal" as possible for my young niece and nephews and do something that would cheer up my 81-year old mother who will be spending Christmas alone this year and who I haven't seen in person for a year, I thought I would have a cute, creative gift. While my credit card was billed immediately, I have no socks, no information and no chance of having the gifts for Christmas. And it seems the company does this every year. I wish I had done more research - and chosen a different company.

My ranking was bad for the following reasons 1. I did not receive my item 2. Trying to reach out to customer service was extremely difficult 3. After I finally got someone to respond to my email about not receiving my package the time frame was too long 4. I will not receive my order that was a Xmas stocking stuffer in time.