customer
November 18 order still missing December 24
Order was placed November 18th, and as of December 24th they’re not here yet. When I emailed asking about the socks whereabouts, I found out they haven’t even shipped yet. The reply email blamed the postal service, however my order is listed as “processing”. This company cannot be trusted with timelines, and defers blame when they fail to meet their own internal deadlines. The ad said orders were shipped within a couple weeks, so this shouldn’t happen. Also there has been no live replies to emails, just pre-formatted responses. Don’t deal with these guys, they’re not reliable. Update: yes, the socks arrived. They are not normal sock material. (Some kind of low stretch fabric) Also heels are printed on, making the sock bind in the middle, combined with the poor fabric makes these socks terrible to wear. Are they a funny gag gift? Yes. Is this a functional pair of socks? No, not even close.
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team - Ariel