GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks reviews

Showing 8,662 reviews with 1 star · Clear filters

customer
Dec 25, 2020
Poor quality and poor product
When my mask finally arrived there were two dogs on their. One was mine the other was a dog I’ve never seen in my life. After all the hassle of getting it and making sure it arrives before Christmas I just threw it straight into the trash. I’ll never be ordering from you again
Response from GoPupSocksJun 2, 2021
Hi there, Thank you for your review. We are very sorry to hear that you received the incorrect order upon receiving your parcel. We understand how disappointing and disheartening this can be, and we appreciate your patience regarding this matter. In an effort to accommodate for the mishap, and for the mask being of unsatisfactory quality, we would like to offer you a 20% discount to be used on an order of an alternative item of ours. Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help. The PupSocks Team -Courtney M.
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Beth D.
Dec 25, 2020
Not Received in Time for Christmas
I ordered with plenty of time to be received by now. I got an email update on 22 December saying that they were "shipped". Still remained hopeful. However, when checking the tracking, it only indicated that a shipping label had been created but the items were not even at the post office yet. Very disappointed.
Response from GoPupSocksJun 2, 2021
Hi Beth, Thank you for your review. We are very sorry to hear that you experienced unforeseen delays while awaiting the arrival of your order. We appreciate your honest feedback, and will continue to grow and improve our services because of it. Please email us at [email protected] for any additional assistance, as we'd be more than happy to help. The PupSocks Team -Courtney M.
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Very poor S.
Dec 25, 2020
very disappointing service
very disappointing service. I placed my order November 27th and today is Christmas day and I do not have it to give to my child for a Christmas gift I did the tracking and it's not supposed to be delivered till December 28th. Will never order from your company again and will also tell anybody I speak to not to order very poor service into getting it out for the holiday
Response from GoPupSocksJun 2, 2021
Hi there, Thank you for your review. We are terribly sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, happy to confirm that your order was successfully delivered. We thank you for your patience. We truly appreciate your most honest feedback and will continue to grow and improve our products and services because of it. Please contact us directly at [email protected] should any questions or concerns arise. We're happy to help. The PupSocks Team -Courtney M.
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customer
Dec 25, 2020
I still have not received my socks
I still have not received my socks. Ordered them over a month and a half ago.There is no direct number that you can call to talk to anyone, I’ve emailed several times and get back a generic email that they are “working on them”. Would like to just have a refund but cannot talk to anyone in person to try to facilitate that.
Response from GoPupSocksJun 2, 2021
Hi there, Thank you for your review. We are very sorry to hear that you experienced unforeseen delays while awaiting your order to arrive. While we do not have a customer service number to be contacted at, due to us being a 100% web-based company, we can assure you that we are here to answer any and all inquiries you may have via email. Please contact our team directly at [email protected] should there be anything that we can assist with at this time. The PupSocks Team -Courtney M.
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BG
Dec 25, 2020
Poor image quality
Poor image quality, need to return.
Response from GoPupSocksJun 2, 2021
Hi BG, Thank you for your review! We are saddened to hear that you were unhappy with the quality of your images. We truly appreciate your most honest feedback, and will continue to grow and improve our products because of it. To accommodate, we would like to offer you a 20% discount to be used on an order of a replacement order or of an alternative item of ours! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.
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customer
Dec 25, 2020
Worst online order experience I have ever had!
I ordered several items totaling more than $250 a month in advance of when I wanted them. I received only a very small amount of the purchased items before the date I needed them. Some of my orders said they were shipped and several weeks later still have not arrived and others still say in production when I track my order threw the website. Trying to get a hold of someone at this company is 100% impossible, when I tried contacting them all I would get is a generic email from the supposed CEO explaining how busy they were and blaming the USPS and COVID for slow delivery times(even though their own website shows my month old order still in production). If I had not made promises to my children for these products I would cancel all my orders and never order from them again. As it stands who knows when my products will show up or even if they ever will. I surely will never order anything from this company ever again and I will advice friends, family and others not to also.
Response from GoPupSocksJun 2, 2021
Hi there, Thank you for your review. We are very sorry to hear that you experienced such difficulty while trying to obtain your order from us, in addition to experiencing a lack of response from our team within a timely manner. We truly appreciate your most honest feedback, and will continue to grow and improve our services because of it. We can confirm that your order was successfully delivered, and we thank you for your patience during our very busy holiday season. We value and appreciate you as a customer and will continue to do all that we can to ensure you are 100% satisfied with your experience with us. Please do not hesitate to contact our team directly at [email protected] should there be absolutely anything that we can do for you at this time. We are more than happy to help. The PupSocks Team -Courtney M.
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Sarah W.
Dec 25, 2020
Save your time, effort, and money.
I ordered $130 worth of custom face masks back on November 27th, thinking that would be plenty of time to have them in time for Christmas. Boy, was I wrong. It’s Christmas and they didn’t arrive in time. The worst part was I received no updates or apology messages until I had inquired to customer service regarding the status of my order. Save your time and $. Do not order from this company.
Response from GoPupSocksJun 2, 2021
Hi Sarah, Thank you for your review. We are very sorry to hear that you experienced prolonged delays while awaiting the arrival of your order, in addition to a lack of correspondence from our team. We can, however, confirm that your order was successfully delivered, and we thank you for your patience with us during our very busy holiday season. Please do not hesitate to reach out to our team at [email protected] should any questions, comments or concerns arise, as we'd be happy to help. The PupSocks Team -Courtney M.
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customer
Dec 25, 2020
I didn’t get what I ordered
I ordered two cat socks and uploaded my cats pictures. I got two socks that have a picture of a dog on them. I didn’t get what I ordered, not even close. I had high hopes and was really excited when I ordered them.
Response from GoPupSocksFeb 17, 2021
Hi there! Firstly, I would like to apologize for the delay in response from us. We thank you for your feedback as we truly appreciate it! I am very sorry to hear that you received the incorrect order and were disappointed upon it's arrival. I am more than happy to look into this matter for you and provide a resolution. Please look forward to a follow up email from us at [email protected]. The PupSocks Team -Courtney M
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