GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksJun 8, 2022

Hi Lilly, Thanks for your feedback! We are sorry for the unforeseen error in one of your PupSocks. After looking into your order issue, I can see where we immediately created a replacement order, and we also processed a refund for the PupSock. We take your feedback very seriously. Please, if you have any additional comments or concerns, email us at [email protected]. Best Regards, The PupSocks Team 🐶

Response from GoPupSocksJun 6, 2022

Hi Carolyn, Thank you so much for taking the time to write and post a review. I am so sorry you were not impressed with the custom PupSocks. We strive to use the best material to craft our custom PupSocks. Again, thank you so much for the review. Betsy The PupSocks Team

Response from GoPupSocksJun 1, 2022

Hi Joe, Thank you for taking the time to write a review. I am so sorry that your custom PupSocks did not come out the way you anticipated. I looked into the order and I am going to have one of the Customer Service reps email you with a solution. Please be on the lookout for an email. Thank you so much for the review. Betsy The PupSocks Team

Response from GoPupSocksMay 27, 2022

Hi Frederick, Thank you so much for posting a review. I am so sorry that you are not happy with the quality of the custom PupSocks. We craft our socks using the finest materials and we try hard to make sure they are also true to size. I see where we emailed you on the 17th with a couple of solutions and I do not see a reply back. I am going to have one of the Customer Service Reps email you with some solutions. Please be on the lookout for that email. Again, thank you so much for taking the time to post a review. Betsy The PupSocks Team

Response from GoPupSocksMay 27, 2022

Hi Patricia, Thank you for taking the time to post a review. I looked into the order and I believe we can give you a solution for the issue with your custom PupSocks. I will be having one of the Customer Service Representatives get in touch with you so we explore some of the solutions for the issue. Please be on the lookout for an email. Again, thank you for taking the time to write a review. Betsy The PupSocks Team

Response from GoPupSocksMay 27, 2022

Hi Robin, Thank you so much for taking the time to write and post a review. I am so sorry that we dropped the ball on your order. I see on the 13th we asked if you would like a replacement and for you to reply back to the email and I do not see where we received a reply. I am going to have one of our customer service representatives email you and I believe that we can have a solution for you. Again, thank you so much for taking the time to post a review. Betsy The PupSocks Team

Response from GoPupSocksMay 24, 2022

Hi Sid Thank you so much for taking the time to write and post a review. I am so sorry that you did not receive the order in time for Mother's Day. We strive to try to get out every order in a timely manner. I am also truly sorry that you feel like you did not get the proper customer service. It is not our intent to ignore or not give the proper customer service to our clients. We would love for you to order again. In the email that was sent to you on May 9th, there is a coupon code that you can use. Again, I am truly sorry you did not receive the customer service that you deserved. Betsy The PupSocks Team

Response from GoPupSocksMay 18, 2022

Hi Beth, Thank you so much for taking the time to write and post a review. I am so sorry you received the incorrect custom PupSocks. I have looked into the order and I am going to have one of our Customer Service Team members get in touch with you in reference to the issues you are having. I believe we will be able to offer you a soultion. Please be on the lookout for that email, and again, thank you so much for taking the time to write a review. Betsy The PupSocks Team