GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks reviews

Showing 8,662 reviews with 1 star · Clear filters

customer
Dec 25, 2020
I ordered my socks on November 19th and…
I ordered my socks on November 19th and I didn't receive them for Christmas. Very poor job.
Response from GoPupSocksJun 4, 2021
Hi there, Thank you for your review. We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, glad to confirm that your order was successfully delivered. We thank you for your patience. Please contact our team directly at [email protected] should any questions or concerns arise. We are happy to help. The PupSocks Team -Courtney M.
Report
customer
Dec 25, 2020
Disappointed
I ordered my socks in mid November and they did not arrive in time for Christmas. It was very disappointing. I was also unable to track my order, so I still have no idea where they are or when they’ll arrive.
Response from GoPupSocksJun 4, 2021
Hi there, Thank you for your review. We are very sorry to hear that your order arrived much later than anticipated, as we can confirm that your order was successfully delivered. We truly appreciate your patience during our busy holiday season. Please do not hesitate to reach out to our team at [email protected] should any questions or concerns arise. We are happy to help. The PupSocks Team -Courtney M.
Report
James
Dec 25, 2020
Pandemic or not a month to ship is unacceptable
I know this is an automated email and I already got the mass email from the company saying cause of the pandemic there’s massive delays with shipping. I’m sure it’s a logistically nightmare. However I wanted my order to give for a Christmas present. It was shipped almost 3 weeks ago within the United States and it hasn’t even moved in transit yet when I tracked it. To make it worse I sent an email to support to find out if there is any update they can give me, got a generated response saying they’ll get back to me and never did. So since I haven’t gotten the merchandise yet my review so far is how this whole thing has been handled and I’m sorry to say not very well. I’ve gotten parcels delivered from China within the same time as waiting for this order to come. I live in NY not the backwoods of some off the grid compound in the mid west. If you can’t deliver something pandemic or not in a month from Georgia to NY then someone is doing something wrong. Plus the audacity to send an email on Christmas asking how we did when I didn’t even get my delivery yet and it was supposed to be a gift given today on Christmas. Sorry for being a little salty but until you prove otherwise. This is unacceptable
Response from GoPupSocksJun 4, 2021
Hi James, Thank you for your review. First and foremost, we would like to extend our apologies for the delay that you experienced while awaiting the arrival of your order, in addition to the lack of response from our team within a timely manner. We truly appreciate your most honest feedback, and will continue to grow and improve our services because of it. We are happy to confirm that your order was successfully delivered, and we thank you for your patience during our very busy holiday season. Please do not hesitate to contact our team at [email protected] should there be absolutely anything that we can assist you with at this time. We are more than happy to help. The PupSocks Team -Courtney M.
Report
customer
Dec 25, 2020
Product has never turned up
Product has never turned up after 6 weeks... this is an absolute con! DO NOT GIVE ANY MONEY to these people. They can passed me off to a delivery company, who told me to contact them, then nothing!
Response from GoPupSocksJun 4, 2021
Hi there, Thank you for your review. We are very sorry to hear that you did not receive your order due to the order being lost while in transit to you. We can, however, confirm that multiple resolution options were offered to you via email on behalf of our team. Please contact our team directly at [email protected] if any further assistance is needed at this time. We look forward to your email. The PupSocks Team -Courtney M.
Report
Suzanne H.
Dec 25, 2020
No Christmas gifts!
Have not received 2 orders that were made on November 26. Today is Christmas Day! No gift! I got one email reply to my question as to where my order was and an offer of a 25% refund. Guess what? No refund either! Blaming the USPS only goes so far. Switch shipping carriers! I do not recommend this company, move on and find someone else. Very poor customer service
Response from GoPupSocksJun 4, 2021
Hi Suzanne, Thank you for your review. We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We can confirm that resolutions were provided to you via email on behalf of our team. We thank you for your patience. Please reach out to us at [email protected] should there be anything that we can help with at this time. The PupSocks Team -Courtney M.
Report
Unhappy C.
Dec 25, 2020
Horrible experience
Horrible experience. The company messed up my order and has made it very tough to get this fixed. Mostly because they just don’t respond. Mistakes happen and I am okay with that. Ignoring the problem for weeks is not ok. Terrible customer service. There are lots of competitors out there. I suggest trying someone else.
Response from GoPupSocksJun 4, 2021
Hi there, Thank you for your review. We are terribly sorry to hear that your order arrived incorrectly, in addition to you having to experience a lack of correspondence from our team regarding the matter. We can confirm that a resolution was provided for you via email on behalf of one of our team members, and we truly appreciate your patience as well as your most honest feedback. Please do not hesitate to contact our team directly at [email protected] should there be anything that we can assist with at this time. We are happy to help. The PupSocks Team -Courtney M.
Report
customer
Dec 25, 2020
Customer service was terrible
Customer service was terrible. As someone who works in customer service, I am absolutely appalled with the experience I had and I would be fired if I gave such mediocre and lackluster assistance.
Response from GoPupSocksJun 4, 2021
Hi there, Thank you for your review. We are very sorry to hear that you were displeased with our team. We truly appreciate your most honest feedback, and will continue to grow and improve our services because of it. Please do not hesitate to contact our team at [email protected] should there be anything that we can assist you with at this time. The PupSocks Team -Courtney M.
Report
customer
Dec 25, 2020
Only sent one of two pairs ordered
Only sent one of two pairs ordered. Sent numerous emails and finally got a response. Eventually shipped the missing pair bu t no t received yet on xmas day🤨. Did appreciate the card showing gift had been ordered.
Response from GoPupSocksJun 4, 2021
Hi there, Thank you for your review. We are very sorry to hear that your initial order arrived incomplete. We are, however, glad to confirm that the matter was resolved on behalf of our team. We thank you for your patience. Please contact our team at [email protected] should any questions or concerns arise. We are happy to help. The PupSocks Team -Courtney M.
Report