GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Sam
I never received my order.
Response from GoPupSocksJun 7, 2021
Hi Sam, Thank you for your review. We are very sorry to hear that you experienced delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
Wendy H.
I ordered socks Nov 15th and they still are not delivered. They refuse to call after several attempts to reach out to make the situation right. They have been terrible to work with and it ruined my present to my parents. I will advise anyone to think again before placing an order.
Response from GoPupSocksJun 7, 2021
Hi Wendy, Thank you for your review. We are very sorry to hear that you experienced delays while awaiting the arrival of your order due to the order being processed for a return to sender. While we do not have a contact phone number that we can be reached at, we are more than happy to assist you with any questions or concerns you have via email at [email protected]. While we can confirm that a resolution was offered via email on behalf of our team, please look forward to an additional follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
Los A.
Directions for picture cropping were ignored. Socks are way too expensive for a non-custom product
Response from GoPupSocksJun 7, 2021
Hi there, Thank you for your review. We are very sorry to hear that your cropping requests were ignored. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
Jonathan
Sent an email to review PupSocks. 1 star an easy choice. How can you review something that is weeks late based on the advertised delivery date at time of purchase, and still yet more weeks away from arriving based on the tracking progress. If it’s going to take close to 6 or 7 weeks to arrive just say so. Really disappointed.
Response from GoPupSocksJun 7, 2021
Hi Jonathan, Thank you for your review. We are very sorry to hear that you experienced delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
Brenden S.
Had two dogs. One pair out of four showed up with just one dogs face. The other three had both. Thought I ordered a 5th pair and had two tracking numbers so thought it was coming and didn’t. Not sure what went wrong there. Not a pleasant pair of socks to actually wear.
Response from GoPupSocksJun 7, 2021
Hi Brenden, Thank you for your review. We are very sorry to hear that your first order arrived differently than anticipated, in addition to you experiencing delays while awaiting the arrival of your second order. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
customer
The socks looked very cool. They arrived on time. Everybody loved them (They were gifts to the family members.) Everybody wanted to put them on right away. However, the huge disappointment was that they were super uncomfortable to wear, and everybody took them off.
Response from GoPupSocksJun 7, 2021
Hi there, Thank you for your review! While we are glad to hear that your order arrived on time, and was admired in terms of design, we are saddened to hear that you were unhappy with the quality of your products. We truly appreciate your most honest feedback, and will continue to grow and improve our products because of it. To accommodate, we would like to offer you a 20% discount to be used on an order of an alternative item of ours! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.
Tamara O.
Ordered in November and haven’t received them yet.
Response from GoPupSocksJun 7, 2021
Hi Tamara, Thank you for your review. We are very sorry to hear that your order did not arrive within the anticipated timeframe. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
Stephanie from S.
I ordered a pair of socks as a Christmas gift. After 3 weeks and no shipment, I reached out to customer service 3 times with no response. I cancelled my order only to realize I couldn’t even receive a full refund which was BS. Their excuse was that their artists had already worked on my order which was also BS because it had been 3 weeks!! Website processing time said 4 days. I filed a dispute with PayPal to get my full refund and only then did I hear from this company. It is a SCAM and I am not the only customer with this experience. Check out Pupsocks or Pupscam on Facebook. The better business bureau needs to check this business out and shut them down. It is sad that they affiliate themselves with the Humane Society because they are such a horrible business.
Response from GoPupSocksJun 7, 2021
Hi Stephanie, Thank you for your review. We are very sorry to hear that you experienced delays while awaiting the arrival of your order, in addition to a lack of response from our team within a timely manner. In this case, unfortunately, we are unable to make changes to a customer's order once the order has been placed. We are, however, glad to confirm that an additional resolution was provided for you via email on behalf of our team. We thank you for your patience with us during our very busy holiday season. Please contact our team directly at [email protected] should there be anything that we can assist you with at this time. The PupSocks Team -Courtney M.
