I cant track my order and haven’t received it yet after a month
Response from GoPupSocksFeb 17, 2021
Hi Laura! Thank you for sharing your feedback with us, as we really do appreciate it. I am very sorry to hear that your order has not yet arrived to you. I am, however, glad to confirm that a resolution has been provided for you via email on behalf of one of our team members. We thank you for your patience and understanding during our very busy holiday season!
The PupSocks Team
-Courtney M
CU
customer
I’m sad to give one star
I’m sad to give one star, especially on Christmas Day, but my order was a disaster. I ordered two blankets, one arrived here instead of in Texas with my son. And, the second arrived late and has a picture of someone else’s child. Lol!! I feel bad for whoever got our blanket, because it’s my son pulling a really weird face. My attempts to reunite this child with his blanket have failed, because I can’t get hold of you guys. I get the same long copy and paste email each time. Postage is messed up, I get it. If you’re overwhelmed with orders, stop advertising. If you can’t get the orders correct for your present customers, stop advertising for more. My attempt to do something funny for my son failed, but it’s just a blanket, and not the end of the world. I’m just unlikely to order from you again.
Update: we’ve decided to call the little boy on our blanket, Johnathon. He’s an interesting addition to our family. Pupsocks did reach out via email, but 4 days later no reply to my response.
Response from GoPupSocksJun 8, 2021
Hi there,
Thank you for your most honest review. We are terribly sorry to hear that your arrived incorrectly. We truly appreciate your feedback, and will continue to do all that we can to ensure we make the necessary adjustments with our products and services moving forward.
We are happy to confirm that this issue was resolved via email on behalf of our team. We thank you for your patience.
Please contact our team directly at [email protected] should there be absolutely anything that we can assist you with at this time. We are happy to help.
The PupSocks Team
-Courtney M.
CU
customer
Order never received
Order was placed back in November. Received notification that is was shipping in a couple days, everything was good. It is now Christmas Day and I am yet to receive my item. When trying to reach customer service only option is to send an email. Never received a response from first email sent. After second email sent finally received response that the package can now be considered lost after two weeks. They replaced the order but the second package is also missing and who knows if I will ever receive my item. I was really excited to order these as they look really great. But after this experience I would say I will most likely never use them again.
Response from GoPupSocksJun 8, 2021
Hi there,
Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, glad to confirm that correspondence was provided, and that your issue was successfully resolved.
Please contact our team directly should any questions, comments or concerns arise. We’d be happy to help.
The PupSocks Team
-Courtney M.
CU
customer
Damaged
Damaged. Sent email directly after receiving and got no response. Ordered them well in advance for Christmas and had to get a new gift.
Response from GoPupSocksJun 8, 2021
Hi there,
Thank you for your review. We are very sorry to hear that your order arrived damaged. We are, however, glad to confirm that in addition to correspondence, a resolution was also provided, and that your replacement was successfully shipped. We truly appreciate your patience.
Please do not hesitate to contact our team directly should there be anything that we can assist with at this time. We are more than happy to help.
The PupSocks Team
-Courtney M.
RB
Rachael B.
I was told delivery by Christmas
I was told delivery by Christmas; however, they did not meet that statement! I ordered three weeks prior to Christmas and the first socks they sent out got stuck in shipping and was told they’d send another pair. They did not send the second pair until a week before Christmas which meant they I did not receive my purchase for Christmas!! Highly disappointed!!!
Response from GoPupSocksJun 8, 2021
Hi Rachael,
Thank you for your review. We are very sorry to hear that you experienced delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected].
The PupSocks Team
-Courtney M.
CU
customer
Disappointed
I selected different poses but got all the same pose on all the socks. Waste of money and my time sizing pics.
Response from GoPupSocksJun 8, 2021
Hi there,
Thank you for your review. We are very sorry to hear that your order arrived much differently than anticipated.
Please look forward to a follow up email from our resolution department at [email protected].
The PupSocks Team
-Courtney M.
CU
customer
Never received
Never received
Response from GoPupSocksJun 7, 2021
Hi there,
We are very sorry to hear that you experienced delays while awaiting your order to arrive.
Please look forward to a follow up email from our resolution department at [email protected].
The PupSocks Team
-Courtney M.
CU
customer
Socks had wrong animal...
It took 3 weeks to receive the socks, and they had the wrong animal on them. Was supposed to be two dogs, but the image on the socks was a cat! I emailed customer support 5 days ago, still have not heard a response.
Response from GoPupSocksJun 7, 2021
Hi there,
Thank you for your review. We are very sorry to hear that your order arrived incorrectly. We can, however, confirm that a resolution was provided for you via email on behalf of our team, and that your corrected order was successfully shipped. We thank you for your patience!
Please do not hesitate to contact our team directly at [email protected] should any questions or concerns arise. We're happy to help.
The PupSocks Team
-Courtney M.
