GoPupSocksReviews of gopupsocks.com

I ordered my items weeks before Christmas and have yet to receive them. When I emailed it took me sending to emails and not getting a date they should be here. Your website says 3-5 days! So you have cost me more money and I had a heart broken kid when she couldn’t give the gift she picked out! Very disappointed and I hope my product shows us soon. COVID or not you need to have a phone number to be able to connect with your customers. It’s is a shame!!

I was told 8-10 days when I ordered Now over a month and usps still haven’t even received the item. I was told there would be a little delay and told I would be given a 50% off coupon for my troubles. No coupon. I email for help, no response. I was given a ‘virtual’ printable gift and it was not even correct. It’s now Christmas and my item has not even shipped yet, hard to understand how this company is in business.

Overpriced, delayed shipping and disappointing quality! I ordered two custom face masks in November for Christmas. In spite of what they claim is a one-day production turnaround, they waited over two weeks before even “creating a shipping label”, and then the package got stuck in usps limbo. The estimated delivery date FINALLY (Christmas week) came through as 12/26 - and I therefore scrambled to get replacement gifts. The package ultimately was delivered on 12/23 - but I was relieved to have secured replacement gifts — because the masks were so “cheap”. The images were ok, but the masks were skimpy and the fabric quality mediocre. The ear loops are HUGE - which means there is no way these masks can be worn without cutting the loops down. They are elastic - why would you make them ridiculously big? The only answer I could figure was lazy and hurried production. The company attempted to pacify customers who might experience delayed shipping by sending an emailed “order mock-up” to present if the gift didn’t arrive in time; but the mock-up only had one of 3 images, and was not in the ordered colors (and therefore bore very little resemblance to the product ordered). These MIGHT have been worth $3 - but certainly not the $20-ish paid for each one. I am hugely disappointed in the company and the product.

Purchased in November for a Christmas gift and it didn’t arrive even though it was promised for Christmas delivery. Emailed customer service, no response.

I ordered and paid for custom socks prior to Thanksgiving, with the assumption that since they were made in the USA, I would receive them by Christmas. That wasn't the case. The gift was for a very sick relative that would have appreciated them. The tracking number is fake and useless. There is no one-on-one customer communication with the company for follow-up. I recieved a single computer generated email blaming too many orders and COVID for the delay. The local Post Office rep denies any long COVID delay and says the order was actually never shipped from the company. Apparently, MANY customers have similar disappointing experiences. I am very upset with this situation and assume that I will never get the socks. I willl soon be notifying the BBB, Consumer Fraud Protection Agency, Attorney General's Office in Georgia & Florida, and a personal attorney.

Ordered my socks on Black Friday and still have not received them (they were supposed to be a Christmas gift). I don't even have a tracking number. Emailed customer support about a week ago and have not heard back.

I ordered my pup socks in October for a christmas gift and today is christmas day and I never received my socks. Canceled my order to get a refund and only got half of it back

I ordered 2 of the exact same items on the same day (Black Friday). One shipped and received it 2 weeks later. I never did receive the second one. After 4 days of waiting for a response, they told me that it was still in production. After almost 5 weeks of ordering it and 2 1/2 weeks after the first one arrived, I finally get a shipping notification that it shipped and wouldn’t be here until 3 days AFTER Christmas. These were Christmas gifts for my children. I felt like I ordered in enough time to get them finished and shipped well before Christmas. And I don’t think it had anything to do with the postal service either. I think someone forgot to print the second one and they didn’t start it until after I sent a couple different messages. Poor customer service. And I was really looking forward to giving these fun gifts to my kids for Christmas, AT THW SAME TIME. I will it order from them again.