GoPupSocksReviews of gopupsocks.com

3.429,446 reviews
Pet Stores
Atlanta

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GoPupSocks

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About GoPupSocks

GoPupSocks is listed under Pet Stores in Atlanta.

GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: gopupsocks.com
Website: gopupsocks.com
Category: Pet Stores
Location: Atlanta
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 46% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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GoPupSocks reviews

Showing 8,662 reviews with 1 star · Clear filters

customer
Dec 25, 2020
I ordered socks the day after…
I ordered socks the day after Thanksgiving and did not receive them by Christmas. No updates or indications that was the case. Horrible customer service with zero response. I would never order again!!
Response from GoPupSocksFeb 19, 2021
Hi there! First, I would like to apologize for the delay in response from us. We thank you for your feedback, as we really appreciate it! I am very sorry to hear that your order did not arrive at the time anticipated. I am however, very glad to confirm that your order arrived and that a resolution was provided for you via email on behalf of one of our team members. We value your honesty, patience, and understanding! The PupSocks Team -Courtney M
Robert H.
Dec 25, 2020
Very poor product
Socks did not fit correctly even though I bought the right size. Material was cheap. While the photo of the dog looked good, I could not recommend you or purchase from you again. I think I should get a refund as $25+ for a pair of poorly made socks is excessive. Very dissatisfied.
Response from GoPupSocksFeb 19, 2021
Hi Robert! Thank you for your most honest feedback, as we truly appreciate it! I am very sorry to hear that you were unhappy with the overall quality of the socks. I look forward to being able to assist you in regards to resolving this matter. Please look forward to a follow up email from us at [email protected]. The PupSocks Team -Courtney M
Jessica P.
Dec 25, 2020
If I could give less than one star
If I could give less than one star, I would! Absolutely terrible. I ordered one pair of socks almost two months ago. They finally sent me a pair with a random cat on them, NOT my two dogs. It’s nearly impossible to get anyone from customer service to respond. You literally have to send 5-6 emails a day to get a generic response. Still waiting on the correct pair to get here. Not counting on it. Filed a complaint with BBB! Beware before buying. Please save your money and use a more reputable company.
Response from GoPupSocksFeb 19, 2021
Hi Jessica! First and foremost, I would like to apologize for the lack of response from us within a timely manner. We truly appreciate your feedback and would like to thank you for your review! I am very sorry to hear that you experienced a delay while awaiting the arrival of your order. I'd be more than happy to look into and resolve this matter for you immediately. Please contact our resolutions department directly at [email protected] for further assistance. We look forward to your email! The PupSocks Team -Courtney M
cu
Dec 25, 2020
Order over 1 month ago and still don’t…
Order over 1 month ago and still don’t have it. It’s a mask. You’re not making a rocket going to the moon. Your web site sucks as there is no phone number for customer service and when I email, no one responds with follow up info. I will never buy from you again.
Response from GoPupSocksFeb 19, 2021
Hi there! First and foremost, I would like to apologize for the lack of response from us within a timely manner. We would like to thank you for your most honest feedback, as we truly appreciate it! I am very sorry to hear that you were experiencing delays while awaiting the arrival of your order. I am, however, very glad ton confirm that a resolution was provided for you via email on behalf of one of our team members. We value your patience and understanding! The PupSocks Team -Courtney M
Christine K.
Dec 25, 2020
Cute idea, but terrible quality and fit
Very cute idea. However the socks are not shaped like socks. They’re more like super thick old lady stockings in an unusual fabric. I never would have purchased 5 pair if I knew they weren’t actually socks. They’re super uncomfortable:
Response from GoPupSocksFeb 19, 2021
Hi Christine! We thank you for your most honest feedback, as we truly do appreciate it. I am very sorry to hear that you were unhappy with the quality of your socks. I am, however, very glad to confirm that a resolution was provided for you via email on behalf of one of our team members. We value your honesty, patience and understanding! The PupSocks Team -Courtney M
customer
Dec 25, 2020
Order did not arrive in time
I ordered a Christmas gift in November and it did not arrive by Christmas (which is today). The website said it would process within 3 days. The processing time was longer than that. Order has been sitting in pre-shipment status for 2 weeks. They should not have accepted my order if they could not fulfill it. I could have ordered it from another place and it would have arrived by Christmas. It’s just disappointing that I could not give it to the recipient on Christmas. I have no idea when it will arrive and the recipient doesn’t live in the area, so I will have to ship it to them if it ever arrives.
Response from GoPupSocksFeb 19, 2021
Hi there! First and foremost, I would like to apologize for the lack of response from us within a timely manner. We would like to thank you for your feedback, as we truly appreciate it! I am very sorry to hear that you were experiencing delays while awaiting the arrival of your order. I am, however, very glad to confirm that a resolution was provided for you via email on behalf of one of our team members. We value your patience and understanding! The PupSocks Team -Courtney M
UNSATISFIED C.
Dec 25, 2020
Ordered 5 masks on 11/27/20
Ordered 5 masks on 11/27/20. Per company, order promised to ship within 5 to 10 days. Credit card charged for order. After 10 days order not received. Emailed company representative (Daneen) numerous times regarding order not being received. Kept being told order was still “ in production”. Upon checking order status NUMEROUS times & still being told order “in production” , email sent stating I could receive a 15% discount for delay or could cancel order & receive full refund. Opted for the discount with order promised to be shipped out within 10 days. As of 12/24/20 order NOT received. Had to call credit card company to request refund as no merchandise received. Also put in a complaint to the Better Business Bureau about this company. Was told this company has a very poor rating wit the BBB. I would NEVER order from this company again & would NOT recommend others to order from this company. They are a rip off!!!!
Response from GoPupSocksFeb 19, 2021
Hi there! First and foremost, I would like to apologize for the lack of response from us within a timely manner. We thank you for your feedback, as we truly appreciate it! I am very sorry to hear that you were experiencing difficulties in regards to receiving your order. I am, however, very glad to confirm that your order was delivered and that a resolution was provided for you via email on behalf of one of our team members. We truly value your patience and understanding! The PupSocks -Courtney M
jennifer S.
Dec 25, 2020
If I could go less I would
If I could go less I would. An entire Facebook group devoted to their scam and an F rating from better business bureau. Do your homework!! No product. Wrong product. Blaming others. Not shipping but creating labels. It’s a disgrace
Response from GoPupSocksFeb 19, 2021
Hi Jennifer! First and foremost, I would like to apologize for the delay in response from us within a timely manner. We thank you for your most honest feedback, as we truly do appreciate it! I am very sorry to hear that you were experiencing difficulties with us. I am, however, very glad to confirm that a resolution was provided for you via email on behalf of one of our team members. We thank you for your patience and understanding! The PupSocks Team -Courtney M

GoPupSocksReviews of gopupsocks.com

About GoPupSocks

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GoPupSocksReviews of gopupsocks.com

GoPupSocks reviews

I ordered socks the day after…

Very poor product

If I could give less than one star

Order over 1 month ago and still don’t…

Cute idea, but terrible quality and fit

Order did not arrive in time

Ordered 5 masks on 11/27/20

If I could go less I would

About GoPupSocks

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

GoPupSocks reviews

I ordered socks the day after…

Very poor product

If I could give less than one star

Order over 1 month ago and still don’t…

Cute idea, but terrible quality and fit

Order did not arrive in time

Ordered 5 masks on 11/27/20

If I could go less I would