GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMar 29, 2021

Hi Rob, Thank you for your review. We appreciate your most honest feedback and will continue to grow and improve our products and services because of it. We are happy to confirm that a replacement order was provided for you in addition to the order being successfully delivered. We thank you for your patience. Please do not hesitate to contact our team directly at [email protected] should any questions or concerns arise at this time. We are happy to help. The PupSocks Team -Courtney M.

Response from GoPupSocksMar 29, 2021

Hi there, Thank you for your review! We are very sorry to hear that you received an unknown pair of socks within your shipment. However, I can confirm that your order is showing as delivered as of December 14, 2020 to the address on file! Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.

Response from GoPupSocksMar 29, 2021

Hi There, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting on the arrival of your order. However, I can confirm that there was correspondence from our team, and that a resolution was provided for you on behalf of one of our team members. Unfortunately, due to an influx of orders and emails during our holiday season, chat was unavailable. Please contact our team directly at [email protected] should any further questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksMar 29, 2021

Hi there, Thank you for your review! While we have no control over packages once they are sent out of our facility, we would like to apologize for your parcel arriving empty. I can confirm that a resolution was provided for you, per your request via email on behalf of one of our team members. Please contact our team directly at [email protected] should any questions or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.

Response from GoPupSocksFeb 2, 2021

Hi there, Thanks for your review. I'm sorry about the delay with your order. We experienced some delays with orders due to the surplus of holiday orders and Covid. USPS was also behind on deliveries during the holiday season. If you still have not received your order please contact our team at [email protected] so that we can further assist you! The PupSocks Team -Rose

Response from GoPupSocksFeb 2, 2021

Hi there, Thanks for your review. I'm deeply sorry about the delay with your order. We experienced some delays with orders due to the surplus of holiday orders and Covid. USPS was also behind on deliveries during the holiday season. Also note, if you are international that shipping times can vary between 10-35 business days. If you still have not received your order please contact our team at [email protected] so that we can further assist you. The PupSocks Team -Rose

Response from GoPupSocksFeb 2, 2021

Hi Jacquelyn, Thanks for your honest review. I'm terribly sorry that you were not satisfied with your order. As a small business, we are always looking for ways we can improve the quality of our products. We greatly appreciate your feedback and will improve because of it. The PupSocks Team -Rose

Response from GoPupSocksFeb 2, 2021

Hi there, Thanks for your review. I'm terribly sorry about the delay with your order. We experienced some delays with orders due to the surplus of holiday orders and Covid. USPS was also behind on deliveries during the holiday season. If you still have not received your order please contact our team at [email protected] so that we can further assist you. The PupSocks Team -Rose