customer
Exceptionally long time in production
Exceptionally long time in production. Knowing Christmas is around the corner orders should’ve left a lot quicker. Logistics need to be better coordinated and someone needs to find a quicker method from order time to boxing the orders. Shipping there is always delays, but you need to get it out the door quicker into the shippers hands. 1 1/2 months is way too long. My order spent almost 30 days in production, and I still don’t have it yet.
Response from GoPupSocksMar 29, 2021
Hi there, Thank you for your most honest review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. Unfortunately, in addition to the unforeseen delay with tracking and delivering due to the COVID-19 pandemic, our international orders do have the ability to take up to 4 weeks to arrive, depending on the location. We did receive an influx of orders and emails during the holiday season, which caused us to fall a bit behind. We are, however, very glad to confirm that your order has been delivered successfully! We truly appreciate your patience and look forward to being of service to you in the near future. Please contact our team directly at [email protected] should any questions or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.