CW
Disappointing product
I placed an order for a pair of child sized socks with our dog’s face on 25 November to use as a stocking stuffer. On December 5, I received a pair of large woman's/men’s socks with the face of someone else’s dog. Although I was very disappointed with the quality of the socks (see comments following), I immediately contacted the company via email for a replacement. After not receiving any response, on December 7, I used the PupSocks online chat option and dialogued with a representative who was actually very helpful in resubmitting my order right away and sending email confirmation of the reorder. Unfortunately, the replacement was not processed to ship until December 14 via USPS. Even though it was shipped from just one state over, due to the clogged mail system, it did not arrive until December 26. The quality of these socks are subpar compared to similar ones I’d purchased from a different company in the past. Aside from the fact that the replacement pair are enormous and do not fit my 12 year old child (they fit my husband’s size 10 feet), they are virtually shapeless and made of thin, stiff material.
Response from GoPupSocksMar 30, 2021
Hi CW, Thank you for your most honest review! I’m very sorry you didn’t get prompt correspondence from us and for any inconvenience, this may have caused! We are saddened to hear that you were not satisfied with the quality of our products, in addition to experiencing delays! We appreciate your feedback and will continue to grow and improve our products because of it. To accommodate, we would love to offer you a $5 store credit towards your purchase of a different item! If you have any other questions or concerns, please feel free to reach out! Please confirm that you'd like to accept this offer and I'll have your credit sent over to the email address on file right away! The PupSocks Team -Courtney M.