GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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customer
Ordered on Nov 29, shipped Dec 18, we had already left home on a trip. V disappointed they weren't here in time for our Christmas.
Response from GoPupSocksJun 9, 2021
Hi there, Thank you for your review. We truly appreciate your feedback. We are very sorry to hear that your order did not arrive within the timeframe expected. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
customer
Still have not received my order. Emailed for a refund and CEO responded they were sorry and someone would get in contact with me and that was last week. Still no response and no offer of a refund.
Response from GoPupSocksFeb 5, 2021
Hi there, Thanks for reaching out and leaving this review with us! I'm very sorry you didn't get prompt correspondence from us, and for any inconvenience, this may have caused! Rest assured, we are continually working hard to assist our valued customers in a timely manner. Please be on the lookout for an email from our quality control [email protected]. From the Pup socks Team's Justin
customer
I ordered 11/28 for a Christmas gift, and it was not even shipped until 12/23! I sent 2 emails (there is no phone number) and no one got back to me. It is now 12-27 and I still don’t have the gift. I will never order from this company again. Very disappointing.
Response from GoPupSocksMar 31, 2021
Hi there, Thank you for your most honest review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. Unfortunately, we are unable to connect with our customers via phone, as we are a completely web-based company at this time. We are, however, very glad to confirm that your order was successfully delivered! We appreciate your patience. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.
Jellygirl
My order did not arrive before Christmas though I ordered in November. Do not order these unless you have a LONG lead time.
Response from GoPupSocksMar 31, 2021
Hi there, Thank you for your most honest review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We appreciate your feedback, and will continue to grow and improve our products and service because of it. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.
customer
Ordered a blanket with photo of bunnies and they added dog bones and paws to it. Waste of a lot of Money. Why don’t they send a preview of what it’s going to look like? Didn’t anyone look at and figure out it was wrong? Extremely disappointed. Had to go spend more money for a new present.
Response from GoPupSocksMar 31, 2021
Hi Karen, Thank you for your review as well as for your purchase! We are very sorry to hear that your blanket arrived much differently than anticipated. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
Jared
I understand it was busier than usual with Covid but my order took two weeks before it was processed and then it ended up being late for Xmas despite giving myself several weeks for it to arrive in time. I ask numerous times for a tracking number and all I received back was a mass generated email from the “CEO and founder” stating how busy you guys were and never received a legit response. And no... I still haven’t received my mask and socks... I overpaid for these items because it was xmas and I still haven’t received them...
Response from GoPupSocksMar 31, 2021
Hi Jared, Thank you for your most honest review! We are very sorry to hear that you have experienced such difficulty while awaiting the arrival of your order. We appreciate your feedback and will continue to grow and improve our products and service because of it. I am happy to confirm that a resolution was provided for you via email on behalf of one of our team members! We thank you for your patience and understanding regarding this matter. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be more than happy to help. The PupSocks Team -Courtney M.
customer
I ordered the pup socks after seeing an add, advertising the product as a potential Christmas present. I thought, seeing as though there was a month until Christmas and that they’re suggesting it as a gift for the upcoming occasion, that I would order a few pairs! Well they still haven’t arrived yet and Christmas has passed... interesting that I would get an email from you this morning asking me to review a product I have yet to receive! I hope you don’t advertise these in the future as a potential Christmas gift and that if you can’t print the product and ship it in a timely manner then you’re in the wrong business!
Response from GoPupSocksFeb 5, 2021
Hi there, I sincerely appreciate your feedback and I do apologize about your package not arriving on time, and I guarantee you this was an unforeseen mishap. I'm very sorry you didn't get prompt correspondence from us, as well as the lack of accurate tracking and for any inconvenience, this may have caused! Rest assured, we are continually working hard to assist our valued customers in a timely manner. Please be on the lookout for an email from our quality control [email protected]. From the Pup socks Team’s Justin
customer
I ordered my pup socks over a month ago as a Christmas gift and they haven’t arrived yet.
Response from GoPupSocksMar 30, 2021
Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that your order was successfully delivered! We thank you for your patience and understanding. Please contact our team directly at [email protected] should any further questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.
