Customer in Ontario C.
I'm giving it a 1 star
Can't rate this higher than a 1, as I'm still waiting for my Christmas order on Dec 27 that I ordered Nov 20. Although I can understand time to ship here to Canada, but the Tracking feature shows absolutely nothing after Dec 4th in a Miami facility, until the 24th. Now it says it's here in Canada somewhere. Hey, I do get that December is a busy time for mailing items, but no tracking info over that 3 weeks span? Really?? And there's no contact info for Customer Service, except email. So my first email inquiring about delays gets a form letter back saying they'll respond within 72 hours. A week later I send another email which got me an Auto-Reply saying they're overwhelmed by all the delays in shipping and delivering our orders. Might have warned us of this on the website, folks. Still have not heard back from any Customer Service rep for 2 weeks. So far, I'm out $50 CDN with nothing to show for it.
Response from GoPupSocksMar 31, 2021
Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.


