GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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customer
Order was placed on Nov. 28. Still have not received on Dec. 27.
Response from GoPupSocksJun 10, 2021
Hi there, Thank you for your review. We are very sorry to hear that you waited a bit longer than normal to receive your package. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
customer
first order one pair was wrong...it had some cats on it but not ours and the size was wrong and there was a hole in them... I have reached out and they corrected it but this time used the cat from my second order...so still wrong...no one has reached out since... second order still have not received ordered Nov 29 so not impressed...then they send me credits to buy more in their store...well my first 2 orders are not correct yet...why would i order more... very dissapointed
Response from GoPupSocksFeb 5, 2021
Hi there, Thank you for leaving a review with us! We love to ensure that our customers are satisfied. While I am thrilled that we were able to fulfill your order and print your precious pal on your new pair of socks. It saddens us that you have had an unsatisfactory experience. We take pride in keeping our customers happy, and we apologize for your dissatisfaction with us thus far. Please E-mail us directly or be on the lookout for an email from our quality control [email protected]. The PupSocks Team -Justin
customer
ordered over 1 month ago to secure kids their Christmas gift. but not receiving the products
Response from GoPupSocksJun 10, 2021
Hi there, Thank you for your review. We are very sorry to hear that you experienced delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
Ryan
I'm giving one star, because there is no option for zero! When I placed my order, the website told me the production and shipping were fast. I placed my order on 11/29/20 by 12/4/20 I still had not received confirmation my order has been shipped out. I chatted with the company and was told they would "refund 15% of my order for the delay and have my order sent out within 3-5 business days". On December 12/9/20 I finally got a confirmation my order had shipped. My order FINALLY arrived on 12/18/20. My order arrived 19 days after I placed it. Oh but we're not done yet! When I opened my mailbox to get the long awaited personalized socks, it was an EMPTY BAG!! The post office stamped on it "received empty". I was livid! I reached out to customer service on 12/18, and it is now 12/27 and I still have not heard back from them. I WANT A REFUND! I will never order from you again, and I will post my review on all social media, and let everyone I know about this horrible experience. This was a Christmas gift for someone very special, and now they will not get it!
Response from GoPupSocksJun 10, 2021
Hi Ryan, Thank you for your review. We are very sorry to hear that your parcel arrived empty. We are, however, glad to confirm that a resolution was provided for you via email on behalf of our team. We appreciate your patience. Please do not hesitate to contact our team directly at [email protected] should any questions, comments or concerns arise. We're happy to help. The PupSocks Team -Courtney M.
Carole C.
I ordered a pair of socks on November 28th; well within their 8-10 day delivery promise for Christmas. Today is December 27th, and I am still waiting. They created a tracking number on Dec 9th, but my socks have yet to be taken to the post office. Every time I send an email inquiry, I get a canned response, blaming it on the post office. I don't know if this company is a total scam, or they are just in over way their heads, but I would never order from them again, and have requested a refund... and as for their affiliation with the Humane Society, that is simply not true. They have made a one time donation to the Humane Society.
Response from GoPupSocksJun 10, 2021
Hi Carole, Thank you for your most honest review. We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, glad to confirm that correspondence has been provided in addition to your order being successfully delivered. We thank you for your patience. Please do not hesitate to contact our team directly at [email protected] should any questions or concerns arise. The PupSocks Team -Courtney M.
customer
Website said ships in 3 days, took over 2 weeks to ship. Ordered nov 26 and still haven't received order. Not even sure will receive order or if order will be correct.
Response from GoPupSocksJun 10, 2021
Hi there, Thank you for your review. We are very sorry to hear that your order took longer than expected to arrive. We are, however, glad to confirm that your order was delivered successfully. We thank you for your patience. Please contact our team directly at [email protected] should any questions or concerns arise. We are happy to help. The PupSocks Team -Courtney M.
STEPHEN W.
I would love to leave a great review... but I still have not received a product. Although I can’t review the quality, my review is poor due to the amount of time it took to process this order, and how it was handled since. I’ve been waiting almost a month, and yes, this was a Christmas present. I had revived multiple updates stating these would arrive in time. It is now the 27th, and there is no longer an estimated date. I understand the shipping problems. What I don’t understand is why it took weeks to process/ship this order, and why I was promised delivery by Xmas. In either case, my experience has been poor so far, and I am now pretty embarrassed for not providing a gift.
Response from GoPupSocksJun 9, 2021
Hi Stephen, Thank you for your most honest review. We are very sorry to hear that you experienced longer than normal wait time for your order to arrive. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
Michael
I still don’t have the product, promised 11 days ago.
Response from GoPupSocksJun 9, 2021
Hi Michael, Thank you for your review. We are very sorry to hear that your order did not arrive within the timeframe expected. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
