GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks reviews

Showing 8,662 reviews with 1 star · Clear filters

customer
Dec 27, 2020
Still haven’t received my order
Still haven’t received my order. Can’t get in touch with customer service.
Response from GoPupSocksJun 10, 2021
Hi there, Thank you for your review. We are very sorry to hear that you experienced delays while awaiting the arrival of your order, in addition to being unable to reach our team. We can, however, confirm that your emails were received and that correspondence was provided on behalf of our team. We thank you for your patience. Please contact our team directly at [email protected] should any questions or concerns arise, as we'd be more than happy to assist. The PupSocks Team -Courtney M.
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Elise B.
Dec 27, 2020
I received my order more than 2 weeks…
I received my order more than 2 weeks late. Now I have to make arrangements to get these gifts to whom they were intended. I am very disappointed. I did not get to see a preview, they put cat faces on a dog blanket(it had dog paws and bones on it) they did not outline the dog pictures correctly either. I would not order from here again.
Response from GoPupSocksJun 10, 2021
Hi Elise, Thank you for your review. We are very sorry to hear that your order arrived much later than expected. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
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customer
Dec 27, 2020
Low quality. Don’t buy.
We were SO disappointed to get the socks.. horrible quality socks and once you put the on the graphics stretch so you don’t know what you’re looking at. I can’t justifying buying anything else from this company.
Response from GoPupSocksJun 10, 2021
Hi there, Thank you for your review! We are saddened to hear that you were unhappy with the quality of your products. We truly appreciate your most honest feedback, and will continue to grow and improve our products because of it. To accommodate, we would like to offer you a 20% discount to be used on an order of an alternative item of ours! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.
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D.J. H.
Dec 27, 2020
Wrong canine!
Took the longest time to receive my socks and then when they arrived they weren’t my dog. Some strange dog’s face.
Response from GoPupSocksFeb 5, 2021
Hi there, Thank you for leaving this review with us! We apologize for your dissatisfaction with us thus far. We love to ensure that our customers are happy, and it saddens us that your order didn’t arrive correctly! It is our duty to make up for where we have fallen short with your order, and we are willing to do whatever it takes to make sure you get your order corrected. Please be on the lookout for an email from us [email protected] as we would like to get this issue resolved ASAP. Thank you for your purchase! The PupSocks Team Justin
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Christine
Dec 27, 2020
Horrible sock. Does not fit anyone’s foot.
The image of our cat is cute but I would like my money back. I ordered a 10-13 Men’s for my husband who wears size 10.5 and he couldn’t get the sock around his foot. I wear a Women’s size 8. I tried to put them on and they didn’t fit me either. The fabric does not stretch with your heal. They’re the worst fabric and design for a sock I’ve ever seen. I was really excited to give these to him. I’m embarrassed they don’t fit. Not to mention the other pair I ordered for my stepdad. They never showed up. I ordered them three weeks before Xmas. Now that I know they won’t fit, I’d like my money back for them as well. Horrible product. Do not order these. Even if you have the skinniest foot in the world (my calves are like 3 inches in diameter at the base of my heal) they do not fit. It’s a wonderful idea! But the fact that they don’t show up and are unwearable makes them a complete waste of money. I literally have wasted $70 for 2 pairs plus the $40 more I had to spend on another present for my a stepdad because the socks didn’t arrive on time. -Extremely Perturbed Customer
Response from GoPupSocksDec 28, 2020
Hi there Christine, Thanks for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. We would love to resolve this issue as we know this order may have been intended as a gift for your loved ones. Please email our team at [email protected]. We would like to rectify this issue as soon as possible and look forward to hearing from you. Thank you for your patience The PupSocks Team
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customer
Dec 27, 2020
Took nearly a month to get
Took nearly a month to get
Response from GoPupSocksJun 10, 2021
Hi there, Thank you for your review. We are very sorry to hear that you experienced delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
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customer
Dec 27, 2020
Still haven’t recieved my 4 weeks ago…
Still haven’t recieved my 4 weeks ago ordered socks. Hope to get them some day :(
Response from GoPupSocksJun 10, 2021
Hi there, Thank you for your review. We are very sorry to hear that your order took longer than expected to arrive, due to the order being lost while in transit. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
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Patricia - A.
Dec 27, 2020
I had a very bad experience with your…
I had a very bad experience with your company. I placed an order the last week of November, purchase of $203.00, I sent two emails on December asking the status of my order. I received a reply to the emails saying order was in process and later the order was in transit with a tracking number. When checked tracking number I kept getting the same message. "A ticket was requested waiting for item". After that I sent four more emails asking what was going on. No replies to those emails. I finally decided to dispute the charges with my bank on December 22nd. I also send an email to let you know that, and still no reply. Two days later I received the items I ordered. Bag had been sent on a two day delivery. One of the blankets was missing a picture of a pet. I won't even try to correct that. But, I will never order anything from your company. I will block all advertisements you send to me, and I already started to tell friends do not order anything from this place.
Response from GoPupSocksJun 10, 2021
Hi Patricia, Thank you for your most honest review. We are very sorry to hear that in addition to experiencing delays while awaiting the arrival of your order, that your order also arrived much differently than anticipated. We appreciate your most honest feedback and will continue to grow and improve our services because of it. We thank you for your patience with us during our busy holiday season. While we are very sorry for the lack of response from our team within a timely manner, I can confirm that correspondence was provided to your inquiries via email on behalf of our team. Please do not hesitate to contact our team directly at [email protected] should there be anything at all that we can assist with at this time. We are more than happy to assist. The PupSocks Team -Courtney M.
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