No idea about quality etc, but it has been over a month and I still have not received my order.
Response from GoPupSocksFeb 2, 2021
Hi there,
I sincerely appreciate your feedback and I do apologize about your package not arriving on time, and I guarantee you this was an unforeseen mishap. I'm very sorry you didn't get prompt correspondence from us, as well as the lack of accurate tracking and for any inconvenience, this may have caused! Rest assured, we are continually working hard to assist our valued customers in a timely manner. Please E-mail us directly or be on the lookout for an email from our quality control [email protected].
From the Pup socks Team's
Justin
CU
customer
Not an honest company and no order coming
Ordered in November with promises that my order would be done way before Christmas. My order sat in Atlanta with a label created (not even given to USPS). I tried to contact the company and got no response until Christmas Eve. The company said my order had been lost and blamed the post office. My order never even went anywhere. I would not trust this company. I was out 4 Christmas gifts this year. To top that off, this company was still advertising that they could get people items if they ordered by Dec 11. That was the date that I was told my order had shipped. Many people did not get their orders in time this year and it was not because of the post office.
Finally received our order after the new year. It was missing items took another couple of weeks to try to fix that. My daughters finally got their Christmas gifts today. Keep in mind, I ordered these in November. Not acceptable
Response from GoPupSocksFeb 2, 2021
Hi there,
I sincerely appreciate your feedback and I do apologize about your package not arriving on time, and I guarantee you this was an unforeseen mishap. I'm very sorry you didn't get prompt correspondence from us, as well as the lack of accurate tracking and for any inconvenience, this may have caused! Rest assured, we are continually working hard to assist our valued customers in a timely manner. Please E-mail us directly or be on the lookout for an email from our quality control [email protected].
From the Pup socks Team's
Justin
CU
customer
Not worth the trouble
Not worth the trouble. Placed two orders. One arrived on timely manner. The other was nothing but trouble, I contacted the company many times, no response. Nothing updated on tracking, was told they’d replace. Finally received email saying they’d replace and new tracking number would be coming in 5-7 days. Never received the email. Would not recommend.
Response from GoPupSocksFeb 2, 2021
Hi there,
Thanks for reaching out and leaving this review with us! I'm very sorry you didn't get prompt correspondence from us, as well as the lack of accurate tracking and for any inconvenience, this may have caused! Rest assured, we are continually working hard to assist our valued customers in a timely manner. Please E-mail us directly or be on the lookout for an email from our quality control [email protected].
From the Pup socks Team's
Justin
DA
David
I’d prefer to give 0 stars
I’d prefer to give 0 stars. I ordered my item Nov 29. At the time the site said I would receive my item in 8-10 days. It is now Dec 27 and I still don’t have my product. I was assured on Dec 10th that I would have it before Christmas. I’ve tried to cancel numerous times. Dec 18 I received an email that it shipped but still don’t have my product. Terrible customer service, I’ve sent numerous emails and they don’t answer your questions they just avoid the topic.
Response from GoPupSocksFeb 2, 2021
Hi there,
I sincerely appreciate your feedback and I do apologize about your package not arriving on time, and I guarantee you this was an unforeseen mishap. I'm very sorry you didn't get prompt correspondence from us, as well as the lack of accurate tracking and for any inconvenience, this may have caused! Rest assured, we are continually working hard to assist our valued customers in a timely manner. Please E-mail us directly or be on the lookout for an email from our quality control [email protected].
From the Pup socks Team’s
Justin
AR
Alison R.
Not Delivered
Ordered November 30th. It's now December 27th and there is no sign of the socks or a response from customer service.
Unless you can wait 2 months for an order, i would suggest not purchasing socks from them.
Response from GoPupSocksFeb 3, 2021
Hi there,
I sincerely appreciate your feedback and I do apologize about your package not arriving on time, and I guarantee you this was an unforeseen mishap. I'm very sorry you didn't get prompt correspondence from us, as well as the lack of accurate tracking and for any inconvenience, this may have caused! Rest assured, we are continually working hard to assist our valued customers in a timely manner. Please E-mail us directly or be on the lookout for an email from our quality control [email protected].
From the Pup socks Team’s
Justin
MP
Matt P.
I ordered for Christmas on dec 8…
I ordered for Christmas on dec 8 because website said 8 to 10 day for delivery. My order didnt even ship till dec 19 at 6 pm. So ita now the 27 and i still havent recieved my order. Got 2 automat3d replies from my inquiries into what was going on. I spent 120 on blanket and socks for a present for my wife. So i had to scramble to find aomething else at the last minute with money i didnt have to spend and for my troubles i got a 20 percent off on my next order instead of a real apology or partial refund. Very dissappointed in the customer service. Will not recommend or purchase again.
Response from GoPupSocksFeb 3, 2021
Hi there,
Thank you for leaving this review with us! We apologize for your dissatisfaction with us thus far. We love to ensure that our customers are happy, and it saddens us that you aren't totally satisfied! It is our duty to make up for where we have fallen short with your order, and we are willing to do whatever it takes to make sure you get your order corrected. Please be on the lookout for an email from us [email protected] as we would like to get this issue resolved ASAP. Thank you for your purchase!
The PupSocks Team
Justin
CU
customer
I would give zero stars if I could!
I would give zero stars if I could!! I ordered these socks November 27th and still haven’t received them! They were supposed to be Christmas presents for my kids. Hopefully I’ll get them by their birthday in February.
Response from GoPupSocksFeb 3, 2021
Hi there,
I sincerely appreciate your feedback and I do apologize about your package not arriving on time, and I guarantee you this was an unforeseen mishap. I'm very sorry you didn't get prompt correspondence from us, as well as the lack of accurate tracking and for any inconvenience, this may have caused! Rest assured, we are continually working hard to assist our valued customers in a timely manner. Please E-mail us directly or be on the lookout for an email from our quality control [email protected].
From the Pup socks Team’s
Justin
PT
Paige T.
False Advertisement—Highly Misleading Production & Shipping Times
This is my second experience purchasing from PupSocks and both times now the items I've ordered have been ridiculously late—including the order I placed a month ago that has still not arrived. I placed a basic order of 1 mask with 1 dog a month ago (in November), leaving more than enough time to arrive before Christmas considering the website advertises that orders are shipped out in 1-3 business days. The item I ordered did not ship until December 19th!! It is now December 27th and the item is still in Florida and hasn't moved (I live in Canada). Do yourself a favour and do not order these as presents unless you can give yourself several months leeway—I did not have the present to give my Mom for Christmas. The first time I ordered was a year & a half ago (in May) where the same thing happened and they used the same excuse of receiving an influx of orders; I figured in a year and a half they would have figured it out so I gave them another chance, yet alas, they have yet to learn how to appropriately plan & allocate resources. That said, they clearly have no problem still advertising misleading shipping & production times that they know they are not able to meet, which I find dishonest. If you know you're extremely behind and can't handle the volume of orders coming in, make sure that is clearly reflected on the website so people can make their own decision before placing an order. I absolutely love that they help animals in need, but these two experiences have been extremely disappointing and I can no longer deem PupSocks a trusted company to purchase gifts from.
Response from GoPupSocksFeb 3, 2021
Here at PupSocks, we sincerely appreciate honest feedback. We do apologize about your package not arriving on time, as it was an unforeseen mishap. Our processing and production time can take 1- 5 business days prior to shipment during our off peak, however, production timeframes are extended during the holiday season(s). I'm very sorry you didn't get prompt correspondence from our support team and any inconvenience caused by the lack of accurate tracking! We can assure you that our staff has been working restlessly in an effort to address all questions, concerns, and issues as quickly as possible. We are continuing to grow and appreciate your business, patience and understanding! As a small company, we've admittedly experienced growing pains and will use this experience in order to improve. Thank you.
If you require any further assistance, please email is directly at [email protected]. We are happy to help!
The PupSocks Team
Justin
