M. M.
WORST COMPANY EVER
Who knows how the merchandise is because I’ve yet to receive it. Placed my order 11.28.20, today is 12.27.20. No response via email, Instagram or DM. On 12.20.20 via Instagram, the CEO begged for patience and blamed the post office on the shipment delays. But that never stopped PUPSOCKS from sending me marketing emails - DAILY - until 12.2330 offering discounts on new orders AND GUARANTEED 2-DAY DELIVERY OR A REFUND. What???? I placed a $100 order in good faith, in November, and still haven’t received it. But if I give you more money and place a new order - I’ll get it? Disgusting, greedy business practices. I want a refund!
Response from GoPupSocksFeb 1, 2021
Howdy there, We take pride in keeping our customers happy, and we apologize for your dissatisfaction with us thus far. Thank you for leaving a review with us! We are a completely web-based company and do not have a contact number where we can be reached. The best way to contact us is via email and we are more than happy to resolve all of your inquiries through email! We appreciate your questions and feedback and respond to our valued customers as soon as we can. We love to ensure that our customers are satisfied, and it saddens us that you aren't totally satisfied! It is our duty to make up for where we have fallen short with your order, and we are willing to do whatever it takes to make sure you get your order corrected. I hope this helps, please be on the lookout for an email from us team@petsocks as we would like to get this issue resolved ASAP. Thank you for your purchase! The PupSocks Team Justin