GoPupSocksReviews of gopupsocks.com

3.429,446 reviews
Pet Stores
Atlanta

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GoPupSocks

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About GoPupSocks

GoPupSocks is listed under Pet Stores in Atlanta.

GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: gopupsocks.com
Website: gopupsocks.com
Category: Pet Stores
Location: Atlanta
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 46% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Dec 28, 2020

Guaranteed to Be Terrible Customer Service

I've purchased from competing brands before, but I decided to try PupSocks this year for a Christmas gift. I placed my first order in November, but noticed that the shipping address was missing a number around the time it was shipped (admittedly my mistake). I immediately contacted the post office who told me the package was returned to sender. I tried to contact PupSocks to try to find my order and to try to re-order the same gift without having to go through the design process again. Their site doesn't have a phone number, only a messaging service with a 24-hour turnaround time. I only heard back from PupSocks a full seven days after my original message, when I just decided to order another pair of socks and sent a second message to request my original order be refunded. When customer service did get back to me, their response was "here's your USPS tracking number, it looks like it's being held at your post office" when the link clearly stated the package was returned to sender. With the second order, I paid more for 2-day delivery and guaranteed receipt before Christmas and left a note of my prior order to the designer in an attempt to speed along the process. I got an email stating that my order shipped on December 21 but according to the FedEx tracking, although the label was created on the 21st, the item has still not been received by FedEx on December 27th. The only notice I got from PupSocks was an email on the 24th with no accountability at all and certainly no mention of a refund for the "Christmas guarantee"- just an "understanding that current circumstances with Covid-related delays can be disappointing" and a picture of my order. So now I'm out the price of 2 pairs of custom socks, 1 rush delivery, and had no gift to give my brother. Save the hassle and find another service.

Response from GoPupSocksJul 9, 2021

Hi there Stefani, Thank you for your review! We apologize that we weren't able to fulfill your order to your expectations. We see that a resolution was made towards your order. We hope that we can make a better impression on you as we continue to grow as a small company. With that, please accept our offer for a special discount at checkout towards your next purchase Trust20. We truly appreciate your feedback and will use it to improve our products and service moving forward. Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The Pupsocks Team Kianna