GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksJul 9, 2021

Hi there Brittany, Thanks for placing an order with us. We are terribly sorry for the delay in receiving your previous order due to an unforeseen transit issue. We are happy to see that a refund was placed for your order. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The PupSocks Team Kianna

Response from GoPupSocksJul 1, 2021

Hi there George! Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The PupSocks Team Monique🐾

Response from GoPupSocksJul 1, 2021

Hi Joann! Thank you for writing your review! Thanks so much for your business. As a growing business, we have been working tirelessly to get our products to you. Our mission is to provide excellent service and we are disappointed to know that your experience was not a good one. That said, we would like to inform you that our customer service department is under new management and we have done the internal work to prepare us shall we run into unfortunate events like this in the future. We hope that we can make a better impression on you as we continue to grow as a small company. With that, we do offer a ton of other cool products and we would love for you to give them a try. Please accept our offer for a special discount at checkout toward your next purchase Trust20. We look forward to servicing you! Thank you! The Pupsocks Team Monique🐶🐾

Response from GoPupSocksJun 30, 2021

Hello! Thanks for taking the time to give us a review! Because we take pride in giving our customers the very best custom-made products, there will be times that we'll need to request 2nd picture to get clarity "for us to be able to produce for you our very best product". After looking into your order details, I was able to find out that we are still waiting on a replacement photo to "replace" the original photo that was "too" dark. Unfortunately, we did not receive the mentioned 4 emails sent that included your updated image. We still want your business and would still like to resolve this issue for you. Please keep an eye out for an email from our resolution team. Thanks for your patience. The Pupsocks Team Monique The Pupsocks Team Monique 😀

Response from GoPupSocksJun 29, 2021

Hi! Thanks for placing an order with us. We are terribly sorry for the delay in receiving your previous 2020 order due to an unforeseen transit issue. We do apologize for the delay with the tracking update. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The PupSocks Team Team Petsocks Monique🐾

Response from GoPupSocksJun 30, 2021

Hello! Thanks for placing an order with us. We are terribly sorry for the delay with receiving your previous order due to an unforeseen transit issue. We are happy to see that the replacement order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected] Thank you. The PupSocks Team Monique😀

Response from GoPupSocksJun 29, 2021

Hi there, Thanks for placing an order with us. We are terribly sorry for the delay and error with your previous order. We are happy to see that the replacement order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions, or concerns at [email protected] Thank you. The PupSocks Team Monique😊