Jordan M.
Wrong order, and absolutely no response from the PupSocks team
I received the wrong order from this company (wrong color socks AND completely wrong animal, not even my animal) I understand it's crazy holiday time but I have tried reaching out for the past two weeks, just simply asking for a refund! There wasn't even any return item directions in my package! At this point, I'm starting to think this company is a scam. They can send me NUMEROUS promo emails but can't respond ONCE to my wrong order email! At this point I won't advise anyone to shop here.
Response from GoPupSocksJul 9, 2021
Hi there Jordan, Thank you for your review! We apologize that we weren't able to fulfill your order to your expectations. We see that a resolution was made towards your order. We hope that we can make a better impression on you as we continue to grow as a small company. With that, please accept our offer for a special discount at checkout towards your next purchase Trust20. We truly appreciate your feedback and will use it to improve our products and service moving forward. Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. The Pupsocks Team Kianna