GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksOct 21, 2021

Hi Sally, I am glad you like the quality of the PupSocks. I am sorry that they may be too big for your granddaughter. Our products are usually comfy, lightweight and fit perfectly based on size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Have a great day! 🌸 The PupSocks Team

Response from GoPupSocksSep 28, 2021

Hi Jamie, Thanks for your feedback! We apologize your order didn't arrive as planned. It must be a system glitch that delayed the production of your gift and for that, I completely apologize. Since we are a web-based company we communicate strictly through emails. I'm sorry for the lack of correspondence on our end as well. I'm glad to see you loved the prints on the socks, however, you didn't like the overall quality. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. We appreciate your feedback as we are constantly improving as a company. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksJun 9, 2021

Hi there, Thank you for your most honest feedback, as we will continue to grow and improve our products because of it. We appreciate your review! We are saddened to hear that you are unhappy with the quality of your products. In an effort to accommodate, we would like to offer you 20% off of an alternative item of ours, such as our Custom FaceMask of our Custom Fleece Blanket! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing or shipping information to ensure the discount applies. Please reach out to our team directly at [email protected] should there be absolutely anything that we can assist you with at this time. We are always happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksMay 25, 2021

Hi there, Thank you for your review! We are saddened to hear that you were unhappy with the quality of your products. We truly appreciate your most honest feedback, and will continue to grow and improve our products because of it. To accommodate, we would like to offer you a 20% discount to be used on an order of an alternative item of ours, such as our Custom FaceMask or our Custom 50"x60" Blanket! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksMay 17, 2021

Hi there, Thank you for your review! We are saddened to hear that you were unhappy with the fit of your mask. We truly appreciate your most honest feedback, and will continue to grow and improve our products because of it. To accommodate, we would like to offer you a 20% discount to be used on an order of an alternative item of ours! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksMay 13, 2021

Hi Jackie, Thank you for your review! We are very sorry to hear that your order arrived much differently than anticipated. After taking a look into your order details, we can confirm that the photo in question was uploaded with a dark resolution. No worries! We'd be more than happy to take a look into this matter for you. Please look forward to a follow up email from our resolution department at [email protected] regarding this matter. The PupSocks Team -Courtney M.

Response from GoPupSocksApr 5, 2021

Hi Olivia, Thank you for your review! I’m very sorry you didn’t get prompt correspondence from us and for any inconvenience, this may have caused! We are saddened to hear that you were not satisfied with the quality of our products! We appreciate your feedback and will continue to grow and improve our products because of it. To accommodate, we would love to offer you a $5 store credit towards your purchase of a different item! If you have any other questions or concerns, please feel free to reach out! Please confirm that you'd like to accept this offer and I'll have your credit sent over to the email address on file right away! The PupSocks Team -Courtney M.

Response from GoPupSocksMar 10, 2021

Hi there Robbie, Thank you for your honest feedback and we appreciate your business. We are happy to hear that you are pleased with your order however we do apologize for the delay. International orders can typically take up to 4 weeks for delivery depending on the country. COVID has caused delays unfortunately and Canada is one of the countries experiencing heavy delays at this time. We could not locate any order details based on the information provided in this review, but please email our team at [email protected] if there is anything we can do to help. The PupSocks Team -Lanice