GoPupSocksReviews of gopupsocks.com

Missing part of order. No response as to why.

I ordered a blanket and a pair of socks. I haven’t received my socks. I contacted PupSocks 5 times with no answer. I ended up filing a complaint with the BBB and I only got an answer then.

Ordered socks and a blanket from them a few weeks ago. Received the blanket and it came out amazing. The blanket itself is soft and good quality. Unfortunately the socks were not in the package. I’ve reached out to the company over the last 6 days regarding it via email and the online comments and still haven’t received a response. Had both been in the package I’m sure this would have been a 5 star review. But the lack of quality control and customer service will prevent me from ordering again. Now I’ll be a gift short for Christmas.

I was so excited to receive these socks as a Christmas present for my wife. The ordering process was easy and the editing and images on the socks look great. The print quality was actually better than I expected, but…. The material is horrible. Thin, almost plastic-like coating on the outside that remind me more of compression socks than real socks. They are super unattractive and I was too embarrassed to actually wrap them up and put them under the tree. I gave them to her early and she has yet to wear them. Super disappointed in the quality of the material considering the price.

Customs Fee was 7,92 EUR total for 2 pair of socks. Quality is bad (seem like a rubber only). Quality and price are Better elsewhere.

I ordered two pairs of socks on 11/22 and they arrived around 12/6 or 7. One pair is great but the other is why I have to give Pup Socks only 2 stars for poor service. I had selected the mo eT print design to include two different pics of our dog. What I received was a plain beige pair of socks with my dog’s pictures. The money print design was completely missing. I immediately filled out the contact form and got a message back that someone would be assigned to my issue and respond as soon as they could, which may take 72 hours. Here I am 10 days later and multiple attempts to reach customer service but not a peep out of them, so I doubt my socks will be replaced in time for Christmas- if ever. It is very disappointing and SO aggravating as I have spent far too much time following up and getting nothing but crickets back. PupSocks claims to respond within 72 hours and to replace misprinted items in 7 days, it neither has happened in my case. Very disappointed in the QC failure and complete absence of Customer Care - especially since I continue to get marketing emails every day.

I specifically did not want the face mash layout. The site was difficult to use and somehow - despite selecting a bluish firework pattern - I ended up with face mash. I should have checked the confirmation email more throughly so I would have caught the issue prior to production. I’m not a huge fan of the socks I received. It is a great idea for a Christmas gift but I ended up spending $25 on socks that I would not give as a gift. This was a good boy who passed this year and I would not disrespect his memory like that. As far as quality of the actual socks - no issue. Shipping was pricey but delivery was not an issue either.

Love the idea of the product, but the pictures we sent were bright and the product we received was VERY dark, so dark that we could really only distinguish the outline of our dog's face, but nothing more.