GoPupSocksReviews of gopupsocks.com

HORRIBLE!!! I ordered socks/blanket for my daughter's Christmas gift on NOV. 30th!!! and I have yet to receive it on DEC 28th!! Don't put all the blame on USPS either. You all finished processing it on Dec.8th and created the shipping label on it Dec.9th however you all didn't bring it to USPS till Dec 19th!! THen when you try to reach out to contact you all it is impossible and you get no response. Last time I buy something here. I should have read the other reviews before purchasing.

How do I begin? Placed my order on November 27th for 'guaranteed' delivery before Christmas. They only acknowledged the purchase on the 7th of December. Informed me that it shipped on the 9th. I checked on the product 4 days later only to find out it not only hadn't shipped, but the product hadn't even had a shipping label printed. As of the 16th, it was still in South Florida. Complained to PayPal for the idiocy of this company and Pupsocks immediately responded with a 40% off coupon for my next purchase. Fascinating how you wouldn't reply to a frustrated customer writing repeatedly for almost a month, but immediately sent a coupon when I complained to PayPal. BEWARE!! If they're not fraudulent, their practices are.

Wrong color socks and wrong dog (the stock-photo example dog) and customer service won’t answer any of my emails. (I know it’s a busy time of year, but I have read other reviews of people saying the same thing and it’s weird.) I hope that it gets corrected because I would love to support a company that gives back.

Never received it

I ordered these early enough that you promised I would get it before Christmas....but I did not.

I still have not received my order and am ready to cancel. I made order before thanksgiving and have received many “here it comes.”’

Can’t rate quality but poor customer service. Since I haven’t received it, after ordering it a month ago, nor did I receive the mock up email. I was looking forward to seeing my daughter’s surprise seeing her doggie on her college blanket. I’m wondering if it arrive in time for her departure back to school🤔.

12/3/20 I ordered a custom pair of socks, blue with my dogs face on them. 12/21/20 I received PINK socks with multiple cat faces on them. 12/3/20 Email received after purchase: "Hold tight while we get your order ready! You can expect to receive your order in 8 - 10 business days." 12/11/20 Email received: "Great news! Your order is on its way. Order #2477848" Complete with a picture of my pups face and invoice/order details. 12/21/20: Package delivered to my mail box via USPS. Upon opening package I did not receive what I purchased, per confirmation and contract, but rather a pink pair of men's socks, with multiple cat faces on them. Definitely NOT blue and definitely NOT my dog. I have reached out several different ways to the company; Facebook, online/website chat, & email, but have YET to get a response. It's now been 6 days and your company does not seem to care about my concerns. Poor communication and customer service.