GoPupSocksReviews of gopupsocks.com

3.429,446 reviews
Pet Stores
Atlanta

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GoPupSocks

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About GoPupSocks

GoPupSocks is listed under Pet Stores in Atlanta.

GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: gopupsocks.com
Website: gopupsocks.com
Category: Pet Stores
Location: Atlanta
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 46% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Dec 28, 2020

This would be a zero star review

This would be a zero star review, but they don’t exist. Do not purchase product from them. Use sockprints.com or another. The experience with pupsocks.com was a total disappointment. It has been 6 weeks since I ordered the product for a Christmas gift and I still haven’t received it. The gift was to be sent to an overseas address and when I received the confirmation email, the ‘ship to’ address did not appear correctly on the confirmation email. I wrote immediately to check and I was told all was well. After four weeks, the product still had not arrived at its destination. It was promised in 12-15 days and I gave some extra time because they use USPS and things are slow. On the 15th of December, I wrote to the customer service team to check in and was told that I should expect a response in 2-3 days since they were so busy. It took the Customer Service team ten days to reply to me and when they did reply on Christmas Day... they said the product is showing as lost by USPS. Not surprising with the address mix up I mentioned earlier. I asked for a full reimbursement They customer service team also referred me to the return policy which is, I guess, there attempt at holiday humor since I don’t have anything to return... I was told since I was cancelling the order they would keep a portion of the fee for customization. This isn't a cancellation due to any action on my part, rather due to issues on execution on their part. I shared this review with them before posting (made some minor modifications for clarity) and they did not reply or make any offer to address. Take your business elsewhere!!!

Response from GoPupSocksJul 14, 2021

Hi there EB, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved; however, we could not locate any specific order details based on the information provided in your organic review. With that being said, please email our support team directly with any questions at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The PupSocks Team